Engineering Operations and Field Support Specialist

Virtual Incision; Lincoln (NE); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability & life insurance

401(k) plan

Flexible working hours

Job summary

Virtual Incision is seeking an Engineering, Operations & Field Support Specialist to coordinate and execute operational activities for robotic systems, instruments, and supplies supporting engineering development, verification, validation, and clinical activities. The role blends equipment management, logistics, technical support, and inventory oversight in a fast-paced environment.

The candidate will work independently and with teams to ensure readiness of equipment, facilities, and resources

Qualifications

• Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Engineering Technology, or a related field.
• Associate degree plus relevant experience may substitute for a bachelor's degree.
• Strong organizational skills with exceptional attention to detail.
• Experience managing multiple priorities and coordinating complex schedules and activities.
• Proficiency with Microsoft Office applications, spreadsheets, calendars, and inventory or asset-management systems.
• Excellent verbal and written communication; ability to work across Engineering, Operations, Manufacturing, Clinical, Quality, and Regulatory functions.
• Ability to lift and move equipment weighing up to 50 pounds.

Responsibilities

• Maintain asset records for robotic systems, cameras, instruments, system components, tools, and related equipment.
• Manage allocation and scheduling of capital equipment across engineering development, V&V, training, and field activities.
• Maintain inventory levels of disposable products and supplies for engineering, clinical, and training requirements.
• Coordinate shipment of robotic systems, instruments, and supplies for field events and clinical activities.
• Coordinate equipment returns, inspections, and inventory reconciliation after field events and labs.
• Serve as a primary logistics coordinator for domestic shipping and receiving systems, components, and supplies.
• Coordinate lab equipment requirements for demonstrations, training, and clinical activities.
• Maintain integrated schedules for laboratory activities, shipping logistics, and event readiness.
• Ensure devices meet event-specific requirements, quality standards, and configuration requirements prior to use.
• Provide first-line technical support for robotic systems, escalate to Engineering as needed.

Skills

Organizational skills

Prioritization

Communication

Cross-functional collaboration

Education

Bachelor's degree in Biomedical Engineering

Associate degree + relevant experience

Tools

Microsoft Office

Job description

Job Title: Engineering, Operations & Field Support Specialist Date: October 15,2026

Department: Operations Location: Onsite, Lincoln,NE

Virtual Incision is advancing robotic-assisted surgery with a focus on expanding access to minimally invasive care. We are a growing medical technology company where experienced leaders have the opportunity to make a meaningful and visibleimpact.

Why VirtualIncision:

• Work on innovative robotic surgical technology with the potential to improve patientcare.
• Join an experienced, collaborative team focused on clinical excellence and disciplined execution.
• Take meaningful ownership of products and programs in a hands-on environment.
• Work in a culture that values technical rigor, practical problem-solving, andteamwork.
• Competitive benefits including medical, dental, vision, disability, and life insurance, 401(k), flexible working hours, andPTO.

Job Summary:

The Engineering, Operations & Field Support Specialist is responsible for coordinating and executing the operational activities required to keep Virtual Incision's robotic systems, instruments, accessories, and supplies ready for engineering development, verification and validation testing, laboratory studies, training programs, and clinical supportactivities.

This role combines equipment management, logistics coordination, technical support, inventory oversight, laboratory preparation, and field support responsibilities. The successful candidate will be highly organized, technically capable, detail-oriented, and comfortable working both independently and collaboratively to ensure equipment, facilities, and resources are prepared and available whenneeded.

Responsibilities:

• Maintain accurate asset records for robotic systems, cameras, instruments, system components, tools, and related equipment, including location, status, condition, and availability.
• Manage allocation and scheduling of capital equipment across engineering development, V&V, training, and fieldactivities.
• Maintain inventory levels of disposable products and supplies to support engineering, clinical, and training requirements.
• Partner with Manufacturing and Production teams to ensure systems and equipment are built, refurbished, tested, and prepared according to projectschedules.
• Prepare, package, and coordinate shipment of robotic systems, instruments, and supplies for field events, clinical activities, and engineering projects.
• Coordinate equipment returns, receiving activities, inspections, and inventory reconciliation following field events and laboratoryactivities.
• Serve as a primary logistics coordinator for domestic shipping and receiving systems, components, andsupplies.
• Coordinate engineering equipment requirements for laboratory studies, demonstrations, training programs, and clinicalactivities.
• Maintain integrated schedules for laboratory activities, equipment reservations, shipping logistics, and eventreadiness.
• Coordinate laboratory bookings and verify facility readiness, equipment availability, consumables, and support resources prior to scheduledactivities.
• Perform equipment readiness checks and testing before field events, laboratory studies, training sessions, and clinicaluse.
• Support laboratory, training, and field activities through equipment setup, system preparation, troubleshooting, breakdown, and post-eventprocessing.
• Serve as a first-line technical support resource for robotic systems and related equipment, escalating issues to Engineering as appropriate.
• Perform or coordinate equipment cleaning, sterilization, reprocessing, and maintenance activities in accordance with approvedprocedures.
• Manage surgical supply inventories and ensure materials are available to support plannedactivities.
• Develop and maintain productive working relationships with clinical sites, university facilities, and external partners to support operational planning andlogistics.
• Test and verify equipment functionality, software updates, firmware releases, and system configurations prior todeployment.
• Ensure devices meet event-specific requirements, quality standards, and configuration requirements beforeuse.
• Support software and firmware release testing activities and communicate findings to Engineering teams.
• Document system performance, technical issues, field observations, customer feedback, surgeon feedback, and enhancement opportunities.
• Collaborate with Engineering, Product Development, Clinical Operations, and Quality teams to support investigations, product improvements, and continuous improvement initiatives.
• Maintain records and documentation in compliance with company procedures and Quality Management System requirements.
• Support complaint intake and routing activities in accordance with companyprocedures.
• Assist with verification and validation activities, engineering studies, and product evaluations asneeded.
• Perform other duties asassigned.

Qualifications:

Required

• Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Engineering Technology, or a related technicaldiscipline.
• Associate degree in a technical field plus additional relevant experience may be considered in lieu of a bachelor'sdegree.
• Strong organizational skills with exceptional attention todetail.
• Experience managing multiple priorities and coordinating complex schedules andactivities.
• Proficiency with Microsoft Office applications, spreadsheets, calendars, and inventory or asset-management systems.
• Strong verbal and written communication skills.
• Ability to work effectively across Engineering, Operations, Manufacturing, Clinical, Quality, and Regulatoryfunctions.
• Ability to follow documented procedures and maintain accuraterecords.
• Ability to lift and move equipment weighing up to 50pounds.

Preferred

• Experience supporting engineering operations, technical support, laboratory operations, clinical support, or field serviceactivities.
• Experience within the medical device industry or another regulated environment.
• Experience working within FDA-regulated environments and Quality Management Systems compliant with ISO 13485 and 21 CFR Part820.
• Hands-on experience testing, troubleshooting, and supporting electromechanical or software-driven systems.
• Experience with robotic surgical systems, minimally invasive surgical technologies, or other capital medicalequipment.
• Experience supporting clinical trials or investigational medical devicestudies.
• Experience supporting software and firmware release testingactivities.
• Familiarity with operating room environments, sterile processing, and aseptictechniques.
• Working knowledge of complaint handling processes and medical device reporting requirements.

Status: Exempt

Virtual Incision is an Equal Opportunity Employer and values diversity in itsworkforce.

Disclosure and Important Safety Information

The MIRA Surgical System is intended for prescription use only. Patients should talk to their doctor to decide if surgery with a MIRA Surgical System is right for them. Patients and doctors should review all available information on nonsurgical and surgical options and associated risks in order to make an informeddecision.

Serious complications may occur in any surgery, including minimally invasive surgery with the MIRA Surgical System, up to and including death. Serious risks include, but are not limited to, injury to tissues and organs, and/or conversion to other surgical techniques which could result in a longer operative time and/or complications.

For important safety information, including surgical risks and considerations, please also refer to www.virtualincision.com/safety-information . For the product’s indications for use, risks, full cautions, and warnings, please refer to the associated user manual(s).

Individual outcomes may depend on a number of factors, including but not limited to patient characteristics, disease characteristics, surgeon, and/or hospitalexperience.

MIRA Surgical System PrecautionStatement

The demonstration of safety and effectiveness for the representative specific procedures was based on evaluation of the MIRA Surgical System as a surgical device and did not include evaluation of outcomes related to the treatment of cancer (overall survival, disease-free survival, local recurrence) or treatment of the patient’s underlying disease/condition. Device usage in all surgical procedures should be guided by the clinical judgment of an adequately trainedsurgeon.

Contact

Virtual Incision
1501 Old CheneyRd
Lincoln, NE68512