Field Service Engineer

STEQ America LLC.; Fort Washington (Montgomery County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive product training

Benefits package (medical/vision/dent/

Simple IRA

Job summary

STEQ America, LLC. is seeking a Field Service Engineer to support pharmaceutical and biotechnology markets. The role involves on-site installation, commissioning, and operator training at customer sites across North America, with significant travel (approximately 40–60%).

The successful candidate will have 3+ years in the industry, a strong electromechanical background, and excellent communication skills. A bachelor’s in engineering is preferred but not required.

Qualifications

• Bachelor's degree in Engineering preferred but not required.
• 3+ years of experience in pharmaceutical & biotechnology industry.
• Strong communication, organization, and interpersonal skills.
• Proficiency with CRM tools; Salesforce experience is a plus.
• Valid driver’s license; travel up to 60% in US and international travel possible.

Responsibilities

• Provide service and customer support during field visits and installations.
• Execute equipment installation, commissioning, and operator training.
• Manage all on-site installation, repair, maintenance and test tasks.
• Produce timely service reports and input data into CRM (Salesforce).
• Work remotely with limited supervision and travel as needed.
• Build positive relationships with customers on capital equipment projects.
• Demonstrate initiative to grow within the company.

Skills

Independent

Motivated

Attention to detail

Communication

Organization

Problem solving

Time management

Client communication

Electromechanical understanding

Travel readiness

Education

Bachelor's degree in Engineering

Tools

Salesforce

Microsoft Office

Job description

STEQ America, LLC. -Operations Division

Job Title

Field Service Engineer

Location

Fort Washington, Pennsylvania

Dept

Operations-Engineering

Reports To

FSE Lead

Position Summary:

STEQ America is a sales distributor working in the pharmaceutical and biotechnology markets.

Our business provides high-quality technical equipment-based solutions throughout North America, from an assortment top of the range of European derived manufacturing and laboratory equipment manufacturers.

STEQ America is seeking a self-starting, highly motived, Field Service Technician. This position is responsible for technical support, installation coordination/supervision, fault finding and troubleshooting, operator training and maintenance activities.

The intention of this critical role is to promote service support and installation tasks toward client fulfilment, delivering exceptional customer satisfaction, maintaining long-term client relationships and trust, and delivering on time projects and within predicted profitability.

Key Responsibilities:

• Provide service and customer support during field visits and installations
• Execution of equipment installation, commissioning, and operator training.
• Manage all on site installation, repair, maintenance and test tasks
• Produce timely and detailed service reports by completing documentation and coordinating data input to the CRM [Salesforce®]
• Ability to work remotely and with limited supervision
• Build positive relationships with customers supporting capital equipment projects.
• The ideal candidates will be highly self-motivated to succeed, and a self-driven individual who can align with our company philosophy and objectives. We are seeking a candidate who has the initiative and ambition to develop their career and embrace future opportunities. A history of attaining success in a service type role, would be highly beneficial

Key attributes & skills

• Independent, motivated enthusiastic, and self-starter
• Strong attention to detail
• Interest in working with highly customer focused team
• Persuasive oral and written communication skills
• Professional organizational, problem-solving, and reporting skills
• Ability to multi-task and manage time efficiently
• The ability to communicate with clients and convey technical details
• Understanding mechanical / electrical assemblies
• Business travel is expected at a level of around 40-60%, generally during the week

Qualifications:

• Bachelor's degree in an Engineering field is preferred but not required.
• 3+ years of experience in the Pharmaceutical & Biotechnology industry.
• Strong communication, organization, and interpersonal skills.
• Proficiency in Microsoft Office; experience with CRM tools preferred, Salesforce experience is an advantage.
• A valid driver’s license is required. Must travel as required up to 60% in the continental US. International travel will be required; one must possess, or be able to acquire, the required government travel identification documents for domestic and international travel

Required Skills:

• Effective communicator, with strong oral and written skills
• Demonstrate strong organizational, problem-solving, and reporting skills
• Strong understanding of electromechanical concepts as they apply to GMP manufacturing processes.
• Ability to prioritize and effectively multi-task in a fast-paced environment
• Proficient in industrial electrical troubleshooting.
• Familiar with pharmaceutical qualification FAT, SAT, and IOQ.

Experience:

• 3 Years (min) experience

We offer:

• Comprehensive product training will be provided
• Full-time experienced role, based in Fort Washington, PA
• Competitive salary commensurate with experience
• Benefits package (medical/vision/dental/Simple IRA)
• The opportunity to work and contribute within a motivated and exceptional team

Details:

• Salary range subject to experience, plus bonus linked to performance.
• Candidate will be required to provide two (2) work references and pass a background check.
• Onboard training will include travel to customer sites for installation, qualification, and servicing of STEQ equipment. Support hands‑on services with specific manufacturing process‑support automated machinery to gain in‑depth knowledge of equipment function and process benefits.