Field Service Engineer

Candela Medical; Cincinnati (OH); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Child care support

Pension plan

Paid paternity leave

Student loan assistance

Disability insurance

Tuition assistance

Job summary

A leading medical equipment company is seeking a Service Representative to install, maintain, and repair their products. The role requires proficiency in laser technology and strong account management skills. Candidates should have 5-8 years of experience in a similar position and an A.S. degree in electronics. This is a full-time position requiring a high level of customer service and frequent travel throughout the assigned territory.

Qualifications

• 5–8 years of experience in a service rep position.
• Biomedical/laser experience preferred.
• Experience with customer interaction.

Responsibilities

• Install/remove/repair/upgrade and perform preventative maintenance.
• Maintain a high level of White Glove Service and Customer Interaction.
• Provide field support on Candela equipment.
• Handle daily logistics and departmental tasks as assigned.
• Maintain personal inventory location with 5% variance.
• Provide field support on Candela equipment within assigned territory.
• Maintain high level of White Glove Service and customer interaction.
• Provide detailed service reporting.
• Support installs, repairs, upgrades, PMs, workshop/show support and removal of equipment.
• This is a 100% traveling role; may be away from home base up to 5 days/week, in/out of territory.
• Weekend work required for trade shows, workshops, and customer repairs; Sunday travel may be needed.
• Communicate effectively with Dispatch, Regional Manager, and customers.
• Focus on developing account management skills and delivering high performance.

Skills

Proficiency in laser technology

Team player

Reading and interpreting schematics

Education

A.S. degree in electronics

Job description

Company Profile

Candela is a global company that develops and manufactures aesthetic products and services, with three primary global business units focused on hair removal, pigment clearance, vascular, and skin resurfacing products that are sold primarily to plastic surgeons, dermatologists, and medical spas. Candela’s focus is on customer success by building on the strength of its brands, the technology behind its products, and the company’s high‑quality engineering and product development organization.

Overview

Install/remove/repair/upgrade and perform preventative maintenance with a high level of skill, detail, and account management.

Responsibilities

• Proficiency in laser technology.
• Maintain an average repeat call rate of 5 % or less.
• Takes a leading role in account management. Initiates contact with inactive accounts to generate new service business.
• Responsible for all daily logistical matters and departmental tasks as assigned.
• Maintain personal inventory location with 5 % variance.
• Responsible for providing field support on Candela equipment in and out of an assigned territory.
• Maintain a high level of White Glove Service and Customer Interaction.
• Focus on precise and detailed Service Reporting.
• Provide field support on Candela equipment including installs, repairs, upgrades, preventive maintenance, workshop/show support and removal of equipment.
• 100 % traveling position. The FSE may be gone from their home base up to 5 days per week with both in and out of territory service calls.
• Weekend work required to support trade shows, workshops, and customer repairs. Must be able to travel on Sunday night for an early Monday service call as required.
• Responsible to provide a high level of communication to Dispatching, their Regional Manager and customers.
• Focus of this position is to attain a high level of performance in customer service, repair work and a strong focus on developing account management skills.

Qualifications

• 5–8 years of experience in a service rep position.
• A.S. degree in electronics or equivalent, combined with the above experience level.
• Biomedical/laser preferred.
• Team player, proficient in reading and interpreting schematics.

Employment Details

Seniority level: Associate

Employment type: Full‑time

Job function: Medical Equipment Manufacturing

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Child care support
• Pension plan
• Paid paternity leave
• Student loan assistance
• Disability insurance
• Tuition assistance

Equal Employment Opportunity Statement

Candela Corporation is proud to be an Equal Employment Opportunity and Affi­rmative Action Employer and is committed to creating a diverse and inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.