Field Service Engineer

Emerson Electric Corporation; Charlotte (NC); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Emerson Electric Corporation seeks a Field Service Engineer in Charlotte, NC to support installation, startup, and operation of complex control systems at customer sites.

This role involves extensive travel (up to 75%), with a hybrid work option when not traveling. The position requires a technical degree and customer-facing experience to deliver installation support and advisory services effectively.

Qualifications

• Bachelor's degree in engineering or related field.
• Minimum 2 years of experience engaging with customers for installation of control systems and related equipment.
• Willingness and ability to travel up to 75%.
• Legal authorization to work in the United States without sponsorship now or in the future.

Responsibilities

• On-site instruction of customer personnel and modification of maintenance procedures.
• Direct efforts of customer personnel during installation and maintenance of control systems and equipment.
• Provide engineering advisory support to customers and internal stakeholders.

Skills

Customer engagement

Problem solving

Communication

Education

Bachelor's degree in engineering

Tools

PLC programming

DCS software

Emerson Ovation

SCADA

Job description

If you are a Field Service Engineerlooking for an opportunity to grow and develop professionally, Emerson has an exciting opportunity for you! Based in Charlotte, NC you will be a part of a team of customer support engineers who can analyze and solve engineering problems associated with the installation, start-up, and operation of relatively complex distributed control systems, sub-systems, and/or specific control equipment at customer locations.

This role requires extensive travel up to 75%, to include overnights (often 1-3 weeks at a time during spring and fall outage season), and some weekends. This position offers a Hybrid Work Option when not traveling.

At Emerson Power & Water Solutions, we help customers in the world’s most crucial industries tackle the challenges of modern life. As an industry-leading controls automation company, we driveinnovation that makes the world healthier, safer, smarter, and more sustainable.

In This Role, Your Responsibilities Will Be:

• Perform a variety of related functions such as: on-site instruction of customer personnel; writing and modifying maintenance procedures; quality control tests and/or product evaluation.
• Direct efforts of customer personnel engaged in installation of control systems, sub-systems, equipment, or their routine modification/repair.
• Provide direct engineering advisory assistance to the customer, and liaison within the company, on issues dealing with the equipment or related matters.
• Create complete and timely reports on all activities with emphasis on defining problems encountered, services.

Who You Are:

You understand the importance and interdependence of internal customer relationships. You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities and you acquire data from multiple and diverse sources when solving problems.

For This Role, You Will Need:

• Bachelor's degree in engineering, computer scienceor a similar technical educational curriculum, or relevant experience in lieu of education
• Minimum 2years of related experience engaging with customers for the installation of control systems, loading application software, loading, installing and maintaining network equipment
• Be able to travel up to 75% of the time
• Legal authorization to work in the United States without sponsorship now or in thefuture

Preferred Qualifications That Set You Apart:

• Experience programming with PLC and/or DCS software
• SCADA and datalink experience
• Experience with Emerson Ovation software

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Learn more about our Culture & Values.