Field Service Engineer 2nd Shift (4pm-1am)

Park Place Technologies in; Cleveland (OH); On-site; USD 65,000 - 75,000; Full time

Job summary

Park Place Technologies is seeking a Field Service Engineer to support data center hardware onsite across a regional territory. You will diagnose, repair and test servers, storage devices and SAN equipment, traveling to customer sites within a 120-mile radius.

The role runs Monday–Friday, 4pm–1am, with on-call rotation. You must have a valid driver’s license, be able to lift up to 50 lbs, and pass background screens as part of the employment process.

Qualifications

• Experience with OEM data center hardware and troubleshooting.
• CompTIA A+ and Server+ certifications preferred.
• Relevant field service experience and ability to work off-hours.

Responsibilities

• Respond to customer service needs with timely, professional support.
• Perform hardware diagnostics, repair, and installation at customer sites.
• Manage inventory and parts, and document service activities.

Skills

CompTIA A+

Server+

OEM data center hardware

Field service experience

Education

High School Degree

Bachelor's degree or equivalent experience

Job description

Are you someone who thrives on helping others? Enjoys solving challenging technical problems? Is passionate about working hands-on with computer hardware? Then you may be interested in the Field Service Engineer (FSE) position that we have available.

It's an opportunity to join a team that meets the 24/7 data center maintenance needs of local customers with a focus on delivering exceptional service with each interaction. You will provide onsite system diagnostic and analysis support to customers within a geographical territory, or assigned to a specific account, supporting the customer per the terms of the Service Level Agreement (SLA) with Park Place Technologies. Specifically, it will be responding to customers' system failures by way of computer hardware service, testing, diagnostic analysis, and systems analysis of hardware, storage area networks, and system configurations.

This role requires driving to different customer sites within a 120-mile radius for assigned service calls. You will use your own vehicle and be reimbursed for travel expenses. You will work Monday-Friday, 4pm-1am (2nd shift), responding to customer issues and servicing all equipment regardless of product training within the designated service area.

What you'll be doing:

Customer Support

• Ensure timely, professional and effective response to customer service needs to maintain a high level of customer satisfaction


• Provide effective problem analysis and identification remotely before arrival at customer site; determine needed parts and documentation to minimize down time and multiple trips


• Perform service in a cost-effective manner, displaying professional attitude and courtesy while on site


• Maintain effective communication with customer and our customer support center during repair process and any projected delay


• Analyze software and hardware error logs, utilizing diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair


• Analyze, diagnose, troubleshoot and repair data center hardware (including mid- to high-end servers and storage devices) as well as storage area network and systems configuration and compatibility problems


• Utilize multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes


• Follow customer specific repair procedures; assess current and future customer needs based on usage of the system

Inventory/Parts Management

• Determine needed parts and quantities based on contracts in service area


• Return bad or excess parts in a timely manner


• Manage accurate inventory count (daily and as required) and perform bi-yearly physical count inventory

Administrative

• Accurately complete and timely return audit forms, email replies, timesheets and expense reports


• Attend and participate in regularly scheduled team meetings


• Account for all activities correctly using Field Point time reporting utility

What we're looking for:

• Experience working with OEM data center hardware with ability to grasp new products/concepts


• Successful prior field experience


• Strong troubleshooting skills; CompTia A+ and Server + preferred


• Availability for after hours, on-call rotation to support customer needs


• Must possess a valid driver's license and an appropriate driving record based on the position travel requirements


• Ability to lift up to 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. This is an active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday. Potential requirement for work at height, including the use of ladders


• Must be able to pass customer background screenings in addition to Park Place Technologies pre-employment screening

Bonus Points:

• Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful


• Bachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred

Education:

• High School Degree required

Travel:

• Must be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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