Field Service Engineer

ZEISS Group; California; On-site; USD 76,000 - 95,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Vacation & Sick Pay

Employee Assistance

Job summary

ZEISS Group is seeking a Field Service Engineer to install, maintain, troubleshoot, and repair advanced semiconductor optical systems at customer sites, primarily around Fremont, CA. You will work hands-on, travel internationally, and provide remote and on-site support while documenting activities and contributing to service improvements.

The role emphasizes strong technical troubleshooting, ability to read schematics, and excellent English communication.

Qualifications

• Experience troubleshooting and repairing complex technical systems.
• Ability to read electrical schematics, mechanical drawings, and engineering documentation.
• Semiconductor industry experience is strongly preferred.
• Optics industry experience is a plus.
• Comfortable working independently in the field and handling customer-facing situations.
• Strong hands-on troubleshooting mentality and ability to work under pressure.
• Flexible with service schedules and customer support needs.
• Comfortable traveling internationally, including training trips to Germany.
• Good written and verbal communication skills in English.

Responsibilities

• Provide hands-on service and support at customer locations.
• Troubleshoot system issues and determine the best repair or maintenance solution.
• Replace components and perform complex repairs on advanced optical systems.
• Support customers remotely by phone/email and onsite when needed.
• Document service activities and provide feedback to improve quality and service processes.
• Help develop and test new service strategies and procedures.
• Deliver training and create technical documentation when required.
• Serve as the communication bridge between the customer, the local ZEISS team, management, and the factory team in Germany.

Skills

Troubleshooting

Schematic reading

Customer-facing

Field service

English fluency

Job description

About Us:How many companies can say they’ve been in business for over 179 years?!Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What’s the role?This role is responsible for installing, maintaining, troubleshooting, and repairing highly advanced ZEISS semiconductor systems used in the semiconductor manufacturing industry.The engineer will work directly at customer sites, primarily in the Fremont, CA area, supporting cutting-edge inspection and metrology technology. The position is very hands-on and combines mechanical, electrical, software, and customer support responsibilities.Sound Interesting?Here’s what you’ll doProvide hands-on service and support at customer locationsTroubleshoot system issues and determine the best repair or maintenance solutionReplace components and perform complex repairs on advanced optical systemsSupport customers remotely by phone/email and onsite when neededDocument service activities and provide feedback to improve quality and service processesHelp develop and test new service strategies and proceduresDeliver training and create technical documentation when requiredServe as the communication bridge between the customer, the local ZEISS team, management, and the factory team in GermanyDo you qualify?Experience troubleshooting and repairing complex technical systemsAbility to read electrical schematics, mechanical drawings, and engineering documentationSemiconductor industry experience is strongly preferredOptics industry experience is a plusComfortable working independently in the field and handling customer-facing situationsStrong hands-on troubleshooting mentality and ability to work under pressureFlexible with service schedules and customer support needsComfortable traveling internationally, including training trips to GermanyGood written and verbal communication skills in EnglishCompensationSalary Range: The annual pay range for this position is $76,000 – $95,000Actual compensation will depend on factors such as location, experience, education, skills, and role scopeEligible for performance bonus or sales commissionsWe have amazing benefits to support you as an employee at ZEISS!MedicalVisionDental401k MatchingEmployee Assistance ProgramsVacation and sick payThe list goes on!The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.Your ZEISS Recruiting Team:Maria KhalilZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).