Field Service Engineer

gpac; Ballwin (MO); On-site; USD 60,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Engineer to deliver exceptional technical support and service. This role involves direct interaction with customers, ensuring equipment operates at peak performance, and providing training on operation and maintenance. You'll be the key contact for troubleshooting, collaborating with teams to enhance product performance, and supporting new product launches. If you are passionate about customer service and technology, this opportunity will allow you to make a significant impact in a dynamic environment.

Qualifications

• 5+ years of relevant field service experience preferred.
• Strong technical, communication, and customer service skills.

Responsibilities

• Serve as the primary liaison for channel partners and end users.
• Install or supervise installation of equipment at customer sites.
• Troubleshoot and resolve technical issues with authority.

Skills

Technical Support

Customer Service

Problem-Solving

Communication Skills

Field Service Experience

Education

Associate's Degree

Bachelor's Degree

Job description

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by gpac. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

We are seeking a skilled and customer-focused Field Service Engineer to provide top-tier technical support and service for our equipment and customers. This role is responsible for field service operations, problem-solving, customer training, and ensuring equipment performs to the highest standard.

Key Responsibilities

• Serve as the primary liaison for channel partners, end users, and field technicians.
• Install or supervise installation of equipment at customer sites.
• Train customers on operation, service, and maintenance of equipment.
• Troubleshoot and resolve technical issues with authority to implement solutions.
• Support root cause analysis and corrective actions related to manufacturing and product development.
• Assist the Technical Call Center with issue escalation and technician training.
• Analyze service data and deliver reports on recurring issues (hotspot reports).
• Travel up to 40% (with peak periods exceeding this) to support urgent service needs.
  
  

Additional Duties

• Support field testing, product validation, and new product launches.
• Train service networks on new products and service programs.
• Collaborate with technical publications and global support teams.
• Provide feedback on customer satisfaction and product performance.
  
  

Qualifications

• Associate's degree or higher preferred.
• 5+ years of relevant field service experience preferred.
• Strong technical, communication, and customer service skills.
• Ability to travel extensively and adapt to dynamic field conditions.
  
  

Join our team and play a critical role in delivering exceptional service and technical support to our valued customers.

Please submit a resume for consideration. Only the most qualified applicants who provide a resume will be contacted. Must be eligible to work the U.S. without restrictions. If you would like to learn more about Manufacturing opportunities, contact Dan Poel with gpac. Resumes can be confidentially sent to [e-mail]

#fieldservice #hvac #appliances #technician #fieldservice #refrigeration #boilers #heaters #controls #mechanical #manufacturing #service field services technician field service technician field service technician field service technician field service technician field

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at gpac by 2x

Get notified about new Field Services Engineer jobs in Ballwin, MO.

Description: Field Service Technician (Fenton, MO)

Field Service Representative - Development Program

Field Service Technician/ Industrial Mechanic

Quotations Specialist & Field Service Technician

Junior Biosafety Field Service Technician- Midwest Territory

Field Service Technician - Electromechanical

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.