Field Service Engineer

AMSC; Ayer, Northern (MA, KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

AMSC is seeking a Field Service Engineer to perform failure analysis, root-cause studies, and on-site commissioning of D-VAR, PQ-IVR systems and inverter components for domestic and international customers.

You will train customers, support engineering and manufacturing with factory testing, and modify installation documentation as needed. Travel up to 50% is expected.

Qualifications

• Technical or Engineering degree; Electrical Engineering preferred.
• 1-3 years in electrical power, electronics environment, and communication systems.
• Experience can be substituted for educational requirements.

Responsibilities

• Perform failure analysis and root cause studies of premature component failures and formulate actions to match reliability.
• Perform on-site commissioning of D-VAR, PQ-IVR systems and inverter components for domestic and international customers.
• Train customer in operating and maintenance practices for system type.
• Assist Engineering & Manufacturing with factory testing of new units.
• Modify documentation for each customer unit including schematics and user manuals to reflect site conditions.
• Specify, review, and implement maintenance procedures for field installations.
• Monitor customer units to foresee problems and develop solutions before impact.
• Interact with customer representatives to solve problems remotely; travel to site as necessary for reliability.
• Produce service reports after each visit; maintain files and write monthly/weekly reports for management on field activities.

Skills

Electrical power

Power electronics

Read schematics

Windows OS

Communication skills

Self-motivation

Teamwork

NEC/IEEE knowledge

MV safety training

Lifting up to 75 lbs

Education

Engineering degree

Electrical engineering preferred

Job description

• Perform failure analysis and root cause studies of premature component failures and formulate the actions necessary to match component reliability.
• Perform on-site commissioning of D-VAR, PQ-IVR systems and inverter components and control electronics for domestic and international customers.
• Train customer in operating and maintenance practices as appropriate for system type
• Assist Engineering & Manufacturing with factory testing of new units.
• Responsible for modifying documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc, to reflect actual site/installation conditions.
• Ability to specify, review, and implement specialized maintenance procedures for field installations.
• Monitor customer units to foresee problems and develop solutions before they affect the customer.
• Interact with customer representative to solve problems that need to be handled remotely. As necessary, travel to the customer site to maintain high reliability.
• Provide written communications regarding customer units. Produce, distribute, and maintain files containing service reports after each on-site visit. Maintain files and write monthly reports for each unit detailing carryovers. Produce and distribute weekly reports to AMSC management on current field service activities.
• Travel time anticipated between 40 - 50%.
• Ability to oversee and perform trend analysis of the field service database.
• Ability to carry a Field Service pager 20% the time.
• Schedule startup/commissioning activities to maintain product delivery commitments.
• Other duties assigned.

Education - Experience:

• Technical or Engineering degree . Electrical Engineering is preferred.
• 1-3 years' experience in an electrical power, electronics environment, and communication systems.
• Experience can be substituted for educational requirements.

Required Skills, Competencies, Authorities and Training Needs:

• Working knowledge of electrical power circuits.
• Working knowledge of power electronics.
• Ability to read schematics.
• Computer knowledge in a Windows environment.
• Strong written and oral communication skills.
• Self-directed and motivated.
• Ability to work both in teams and independently.
• Basic knowledge of NEC and IEEE standards for electrical installations.
• Medium voltage safety training required or must be completed prior to field assignments.
• Medium work with occasional heavy work up to 75 pounds.