Field Service Engineer

Horan Hiring Solutions, LLC; Addison (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

BCBS

401K match

All travel expenses covered

Year-end bonus tied to company perfomm

Predictable schedule

Job summary

Horan Hiring Solutions, LLC seeks a technically skilled Field Service Engineer to service customer sites in Addison, IL and support our growing service operation. You are the technical expert on site and the face of the company, with on-site work and back-office duties such as SOP writing and documentation.

You will travel to install, calibrate, diagnose, and repair custom industrial equipment, while building lasting customer relationships and identifying service opportunities.

Qualifications

• BS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be considered.
• Polished, professional communication skills with a consultative approach in customer-facing situations.
• Willing to travel approximately 3-4 days per week, 70% domestically, with occasional international trips.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair equipment.
• Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems.
• Provide hands-on training to customer personnel covering operation, maintenance, and safety procedures.
• Build and maintain strong customer relationships as the primary contact for ongoing service needs.
• Identify and communicate upsell opportunities including service agreements and preventive maintenance plans.
• Relay field observations and customer feedback to internal teams to support improvements.
• Assist with in-house assembly and equipment testing during non-travel periods.

Skills

Hands-on maintenance

Field service

Hydraulics

Pneumatics

Read schematics

Diagnostic tools

Customer-facing communication

Time management

Travel readiness

Education

BS / AAS in electronics / engineering or related field

Tools

Diagnostic meters

Job description

Field Service Engineer – Industrial Equipment & Controls

Overview

We're hiring a technically Field Service Engineer to take on a pivotal role within a growing service operation based in Addison, IL. When you're at a customer site, you're the technical expert and the face of the company. When you're back at the facility, you're working on the back end, writing SOPs, converting paper records into digital systems, updating manuals, and putting real organizational structure around a service department that's ready to grow.

This is not a role where you show up, fix something, and move on. You'll leave a real mark on how this business delivers service.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom-built testing and industrial equipment
• Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems
• Provide hands‑on training to customer personnel covering proper operation, maintenance, and safety procedures
• Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs
• Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs
• Relay field observations and customer feedback to internal teams to support product and service improvements
• Assist with in‑house assembly and equipment testing during non‑travel periods

Requirements

• 2+ years of hands‑on maintenance, field service or industrial technical experience working on equipment; prefer manufacturing or military experience
• Working knowledge of hydraulics, pneumatics, and mechanical systems
• Ability to read schematics and work confidently with diagnostic tools and meters
• BS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be considered
• Polished, professional communication skills with a consultative approach in customer‑facing situations
• Comfortable identifying and discussing service opportunities directly with clients
• Organized and self‑directed, able to manage a full schedule with minimal oversight
• Willing to travel approximately 3-4 days / week, 70% domestically, with occasional international trips
• Valid driver's license and passport, or ability to obtain both

Benefits

• BCBS
• 401K match
• All travel expenses covered, including flights, hotels, meals, and mileage
• Year‑end bonus tied to company performance
• Predictable schedule with weekends consistently at home
• Small, collaborative team where your work is visible and your contributions matter