Field Service Eng (CA) - Ventura, CA

Canon Medical Systems USA, Inc.; Los Angeles (CA); Remote; USD 74,000 - 120,000; Full time

Job summary

Canon Medical Systems USA, Inc. is seeking a remote field service engineer based in California to install, service and maintain diagnostic imaging equipment. The position may be at FSE Sr.

or Associate level based on experience and qualifications, with a requirement to reside near Oxnard and Ventura, CA. Responsibilities include performing PM inspections, installing multiple products, completing quality checklists, maintaining assets, and producing paperwork such as work orders and logs.

Qualifications

• 2 Year associate's degree in Electronics Technology or equivalent work experience.
• 3 years advanced electronics experience.
• 5 years field service experience.
• Must maintain active motor vehicle driver's license from the state of residence.

Responsibilities

• Install medical imaging equipment and complete installation quality checklist.
• Perform PM inspections per equipment specifications and standards.
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other admin paperwork.
• Maintain all assigned assets per company P&P and keep documentation up to date.
• Provide remote technical support and knowledge on multiple product lines to internal customers.
• Escalate technical issues as needed and contribute to knowledge articles.

Skills

Field service experience

Advanced electronics

Driver's license

Education

Associate's degree in Electronics Technology

Job description

Please note that while the posted position is a Field Service Engineer, the actual position level will be dependent upon the qualifications of the candidate selected.

An offer may be made for FSE Sr. OR FSE Associate level based on experience.

This is a remote, field-based position.

The selected candidate will be required to live in or near Oxnard and Ventura, CA (revised on 10/22/26)

• Install medical imaging equipment effectively and efficiently.
• Completion of installation quality checklist.
• Perform PM inspections per equipment specifications and standards.
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.
• Maintain all assigned assets per company P&P.
• Improve personal productivity by enhancing product knowledge through formal and on the job training.
• Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
• Answer technical and applications questions.
• Capable of installing multiple products in one modality.
• Maintain excellent customer relations.
• Maintain accurate and complete documentation.
• Perform and document FDA testing on assigned products.
• Keep current with latest technical developments in multiple product lines.
• Support field service operations with technical knowledge on multiple product lines.
• Install and maintain equipment in multiple product lines.
• Demonstrate expertise in multiple products in 1 modality.
• Develop a higher level of troubleshooting and analytical skills.
• Personal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non-routine information requiring tact/judgment are handled.
• Plans own workload.
• Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
• Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures.
• Position duties involve making frequent decisions and frequent recommendations.
• Develop service-selling skills.
• Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
• Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
• Escalates technical issues and inquiries, as needed.
• Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
• Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
• Contributes to and generates knowledge articles per P&P.

• Proven ability in developing and maintaining effective internal and external working relationships.
• Must maintain active motor vehicle driver's license from the state where the employee resides.
• 2 Year associate's degree Electronics technology or equivalent work experience in lieu of degree.
• 3 years Advanced electronics experience.
• 5 years Field service experience.
• Pay Information: Min $74,000 to Max $119,600 annual equivalency DOE.
• The selected candidate will be required to live in or near Oxnard and Ventura, CA. (revised on 10/22/26)