Field Service Director

Associa; Draper (UT); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

World-Class Training

Additional Income Opportunities

CAI Course/Designation Assistance

Paid Time Off/Holidays

Comprehensive Medical Benefits

Wellness Incentives

Mileage Reimbursement

Company Cellphone

Company Vehicle

Job summary

Associa is seeking a Field Service Director to oversee maintenance personnel in our Maintenance Divisions, driving sales, delivering services, and ensuring client satisfaction. The role reports to Branch President with dotted line to Regional leadership, and involves budgeting, capital projects, and vendor management across multiple trades.

The position requires supervisory experience in construction/maintenance, strong bidding and financial analysis skills, and a focus on safety and regulatory

Qualifications

• 3–5 years of directly related or closely related experience.
• Supervisory experience within the construction/maintenance sector.
• High School Diploma or GED Required, AA or BA preferred

Responsibilities

• Maintain and enhance current vendor program, including establishing new services and vendor relationships to support new services, and sustaining existing relationships.
• Reports directly to Branch President with dotted line to Regional RVP and RFSD of Maintenance
• Execute capital and reserve study projects, in addition to evaluating problematic systems, determining what repairs need to be performed, and preparing cost estimates.
• Serves both internal and external clients and board members within many different disciplines such as landscape maintenance, janitorial, plumbing, electricity, and other general repairs.
• Involved with the hiring of workers and ensuring staff follow appropriate federal and state safety guidelines.
• Safety training of maintenance staff per OSHA requirements
• Prepare preliminary project plan and assist in obtaining project scope of work.
• Financial analysis and creation of project budget in collaboration with the Board of Directors.
• Work in partnerships with community managers to provide Board of Directors with funding recommendations on capital and reserve projects.
• Solicit proposals, coordinate site walks (as needed), and development of bid comparison matrix for presentation to the Board of Directors.
• Conduct contractor interviews, as needed.
• Provide continuous flow of communication to all stakeholders, including the Community Manager, board and membership, and trades.
• Regular updates to BP, leadership team; Regular updates downstream on progress to plan.
• Review of payments and invoice processing as it related to vendor contracts, including review of all project change orders.
• Project close out management; including, but not limited to, punch list development and monitoring, final payments, homeowner surveys and project warranty documents.
• Work with Branch, Regional and National Leadership to prepare annual branch budget and forecasts
• Gratitude, incentive, and team building initiatives
• Timely billing, invoicing, and end of month adjustments/accruals
• Financial accountability for total branch maintenance revenue and margin goal results

Skills

Employee management

Team building

Bidding/estimating

Contract and vendor agreements

P&L management

Safety compliance

Time management

Education

High School Diploma or GED

AA or BA preferred

Tools

Exactimate

Microsoft Office

Excel

Outlook

Word

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa is looking for a Field Service Director to join our team. This role oversees all Company maintenance personnel in our Maintenance Divisions, and is responsible for driving sales, delivering services, business development, and the overall success of the divisions to achieve annual objectives including high levels of client satisfaction. This role reports directly to Branch President with dotted line to Regional RVP and RFSD of Maintenance.

Benefits Summary

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
• Mileage Reimbursement
• Company Cellphone
• Company Vehicle

Duties and Responsibilities

• Maintain and enhance current vendor program, including establishing new services and vendor relationships to support new services, and sustaining existing relationships.
• Reports directly to Branch President with dotted line to Regional RVP and RFSD of Maintenance
• Execute capital and reserve study projects, in addition to evaluating problematic systems, determining what repairs need to be performed, and preparing cost estimates.
• Serves both internal and external clients and board members within many different disciplines such as landscape maintenance, janitorial, plumbing, electricity, and other general repairs.
• Involved with the hiring of workers and ensuring staff follow appropriate federal and state safety guidelines.
• Safety training of maintenance staff per OSHA requirements
• Prepare preliminary project plan and assist in obtaining project scope of work.
• Financial analysis and creation of project budget in collaboration with the Board of Directors.
• Work in partnerships with community managers to provide Board of Directors with funding recommendations on capital and reserve projects.
• Solicit proposals, coordinate site walks (as needed), and development of bid comparison matrix for presentation to the Board of Directors.
• Conduct contractor interviews, as needed.
• Provide continuous flow of communication to all stakeholders, including the Community Manager, board and membership, and trades.
• Regular updates to BP, leadership team; Regular updates downstream on progress to plan.
• Review of payments and invoice processing as it related to vendor contracts, including review of all project change orders.
• Project close out management; including, but not limited to, punch list development and monitoring, final payments, homeowner surveys and project warranty documents.
• Work with Branch, Regional and National Leadership to prepare annual branch budget and forecasts
• Gratitude, incentive, and team building initiatives
• Timely billing, invoicing, and end of month adjustments/accruals
• Financial accountability for total branch maintenance revenue and margin goal results

Requirements

• 3 – 5 years of directly related or closely related experience
• Supervisory experience within the construction/maintenance sector
• High School Diploma or GED Required, AA or BA preferred

Knowledge and Skills

• Employee management and team building skills
• Strong capabilities in bidding/estimating repair and maintenance projects
• Knowledge of Exactimate and/or similar software
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an intermediate level.
• Knowledge of contract and vendor agreements
• Knowledge of bid request and scopes of work
• Ability to manage P&L’s with financial responsibility for the division
• Knowledge of company policies, procedures and forms at a proficient level.
• Knowledge of State or local governmental safety requirements.
• Knowledge of general maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
• Knowledge of electrical and plumbing codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
• Knowledge of HVAC, including codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
• Knowledge of OSHA worksite and personal safety requirements.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time critical prioritization skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.