Field Service Diesel Technician

Socket.dev; Forest Park (GA); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Socket.dev is seeking a Field Service Diesel Engine Technician to repair and rebuild engines at customer sites in Forest Park, GA. You will play a key role in delivering responsive service and building strong customer relationships.

You will diagnose complex engine issues, perform preventative maintenance, and complete required documentation while adhering to safety policies and quality standards. Training and career development are part of the role.

Qualifications

• Repair and rebuild engines in the field
• Develop productive customer relations and ensures prompt attention to customer needs
• Complete required documentation (work sheets, timesheets, warranty claims) either handwritten or in system
• Attend training as per skill and business requirements
• Adhere to Health, Safety & Environmental policies and report issues

Responsibilities

• Establish productive customer relations and diagnose complex repairs at customer sites
• Diagnose and complete repairs in the field using specialized tools following procedures
• Perform preventative maintenance on engines and related components in the field
• Escalate unresolved issues to product specialists or supervisor
• Coach and develop technicians and apprentices as needed
• Complete service documentation and identify additional sales opportunities
• Maintain service vehicle and tools and ensure safety compliance

Job description

We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in engine repairs for our Distribution Business in Forest Park, GA

$5000 Sign on Bonus

In this role, you will make an impact in the following ways:

• Complete repairs and rebuilds on engine products in the field
• Develop productive customer relations and ensures prompt and efficient attention to customer needs.
• Apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools
• Assist with completion required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens
• Complete training in line with skill and business requirements
• Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor

Key Responsibilities

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Escalates unresolved issues to product specialists or supervisor.
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional sales and service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.