Field Service Crew Chief

Cooper Machinery Services LLC in; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in the oil and gas industry is seeking a Field Service Technician with a strong background in Reciprocating Compression. This role involves overseeing service support, maintaining high safety standards, and ensuring technical expertise on site. Ideal candidates will possess advanced technical training and excellent communication skills, alongside a dedication to customer service. With frequent travel and extended hours, this position promises a dynamic work environment.

Qualifications

• Minimum of 6 years of experience in Reciprocating Compression.
• Meets all sublevel (FST I, II, III & IV) requirements.
• Must master Core competencies and Advanced Product Knowledge.

Responsibilities

• Leads and serves as the technical expert for an assigned crew.
• Supervise quality control processes to maintain and improve customer service.
• Travel 200-300 days per year as required.

Skills

Safety focused

Service-oriented

Business focused

Organizational skills

Communication skills

Education

Associates Degree with a technical concentration

Formal training in a technical certificate program

Job description

• Leads and serves as the technical expert for an assigned crew
• Serves as a technical subject matter expert (SME) in all technical areas of Field Service customer support; providing technical and mechanical services support to all internal and external customers in settings such as workshops, compressor stations, process plants, etc.
• Must have extensive knowledge of the Company's products and services
• The thorough testing of equipment before it is released for operational work
• Supervise quality control processes to track, maintain and improve customer service to prevent service failures
• Follows safety compliance by ensuring all personnel are aware and comply with safety guidelines, ergonomically correct work habits, and maintaining work areas
• Ability to push and pull with arms up to a force of 20 pounds
• Ascend/descend ladders to examine equipment, position yourself to examine equipment including in confined spaces, move boxes weighing up to 40 pounds, work in outdoor weather conditions, walk long distances and share company vehicles with other employees at customer sites.
• Ensure pre-task safety crew briefings are accomplished before the start of any operation
• Ability to grasp, reach and manipulate objects with hands throughout workday
• To plan, implement and manage work assignments for contract
• To carry out all reasonable instructions from management whilst working in the best interest of the company
• To discipline, counsel and coach staff providing written assessments where necessary
• To communicate with all relevant departments regarding activities under his/her concern
• Travel 200-300 days per year anywhere from 2-14 weeks at a time.
• Work extended hours up to 10-14 hours per day including weekends/holidays, 6 – 7 days per week. A typical work week can be 60-84 hours.
• Ascend/descend ladders to examine equipment, position yourself to examine equipment including in confined spaces, move boxes weighing from 40 -50 pounds, work in outdoor weather conditions, walk long distances and share company vehicles with other employees at customer sites.

Qualifications:

• Minimum of 6 years of experience in Reciprocating Compression
• Meets all sublevel (FST I, II, III & IV) requirements
• Must have the following attributes:
• Safety focused, Service-oriented, Business focused, A self-starter
• Dependable with ability to multiple-task successfully
• Mature, with the ability to take and provide direction and thick on the fly based on the type of work and needs of the customer / business
• Professional administrative and organizational skills,
• Results oriented with a sense of urgency
• Excellent verbal and written communication skills and above average interpersonal skills are required
• Clear, concise, and accurate service reporting is required
• Education - Complete training for the following:
• Associates Degree with a technical concentration (Bachelor's Degree recommended) or equivalent work experience (minimum)
• Formal training in a technical certificate program
• Technical training in the oil and gas industry or associated industry
• Completion of all Reciprocating Compression Systems product training
• Master the Core competencies
• Advanced Special tooling
• Advanced Engine & Compressor Theory, OEM and Non-OEM
• Advanced Product Knowledge

Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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