Field Service Coordinator – Laundry Equipment

Talentify; New York (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Alliance Laundry Systems in New York is seeking a Service Coordinator to manage daily operations, coordinate service routes across multiple states, and ensure seamless communication with clients and technicians. This role supports cross-functional teams and helps optimize schedules and service delivery.

The ideal candidate has a background in dispatching or scheduling, basic customer support experience, and proficiency with MS Outlook, Word, and Excel.

Qualifications

• High School diploma or equivalent required.
• 2+ years of related work experience in a Dispatching or scheduling environment preferred. An equivalent combination of education, training, and experience will be considered
• Experience in telephone and email/ticketing system-based customer support preferred
• Proficient computer skills including using MS Outlook, Word, and Excel preferred

Responsibilities

• Oversees and coordinates all schedules, routes, and resources of the Service team. Assign, dispatch, and allocate appropriate field personnel to different projects on a multi-state basis
• Track job, field personnel, and backlog status on the appropriate Service Tracker. Maintains records of work performed, including dispatch logs, service orders, repair orders, work orders, and other documents related to the work done by technicians
• Prepares quotes for service repairs and customer invoices. Responsible for processing all service invoices which could include collecting past-due amounts
• Customer support expert who communicates with clients to confirm the scheduling of their service and logs final date(s). Coordinates with clients and secures a point of contact to be on-site to ensure the service is efficient and safe by the time the Tech(s) arrives
• Coordinates and communicates with the installation team if additional personnel (Installation Techs) are needed based on the size and complexity of the project
• Partners with the parts department to complete the equipment and parts acquisition process, and verifies availability of parts to ensure quality and timely service calls
• Acts as a liaison between customer and office, educating and improving the experience by promoting company products and services
• Effectively communicate top level escalations to Service Manager

Skills

Dispatching experience

Scheduling

Customer support

MS Outlook

MS Word

MS Excel

Education

High School diploma

Tools

MS Outlook

MS Word

MS Excel

Job description

Alliance Laundry Systems in New York is seeking a Service Coordinator to manage daily operations, coordinate service routes across multiple states, and ensure seamless communication with clients and technicians. This role supports cross-functional teams and helps optimize schedules and service delivery.

The ideal candidate has a background in dispatching or scheduling, basic customer support experience, and proficiency with MS Outlook, Word, and Excel.