Field Service Coordinator

nVent; Fulton (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement plan

Employee stock purchase plan

Health and well-being benefits

Job summary

nVent is seeking a Field Service Coordinator to plan, coordinate, and support field service activities for medium voltage switchgear and related equipment. You will liaison between customers, field technicians, project managers, and internal teams to ensure safe, efficient field work that meets customer requirements and company standards.

The role involves scheduling, troubleshooting coordination, and ensuring materials, safety training, and site safety plans are in place.

Qualifications

• Associate degree in Engineering Technology, Business, Project Management, Electrical Technology or related field.
• Minimum 3–5 years of experience in field service coordination or project coordination.
• Knowledge of medium voltage switchgear or electrical distribution equipment is preferred.

Responsibilities

• Coordinate field service activities for installation, testing, warranty work, repairs, and punch list completion.
• Schedule and dispatch field service technicians based on project requirements and location.
• Maintain field service schedules to meet customer commitments and milestones.
• Monitor project status and communicate changes and progress to stakeholders.
• Coordinate troubleshooting and corrective actions with customers and internal teams.
• Identify parts, materials, and equipment needed; coordinate with purchasing and logistics.
• Ensure safety training and site safety compliance for field personnel; promote a culture of safety.

Skills

Field service coordination

Project coordination

Customer service

Organizational skills

Problem solving

Team collaboration

Travel readiness

Education

Associate degree in Engineering Technology, Business, Project Management, Electrical Technology

Tools

Microsoft Office

Job description

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.POSITION SUMMARYThe Field Service Coordinator is responsible for planning, coordinating, and supporting all field service activities related to the installation, troubleshooting, warranty work, repairs, and punch list resolution of medium voltage switchgear and related electrical equipment. This role reports to the Quality Manager and serves as the primary liaison between customers, field technicians, project managers, job site leaders, and internal departments to ensure field work is executed safely, efficiently, and in accordance with customer requirements and company standards.WHAT YOU WILL EXPERIENCE IN THIS POSITIONCoordinate field service activities for switchgear installation, testing, warranty work, repairs, retrofits, and punch list completion.Serve as a point of contact for customers, contractors, job site supervisors, and service personnel.Schedule and dispatch field service technicians based on project requirements, skill sets, and geographic location.Develop and maintain field service schedules to ensure customer commitments and project milestones are achieved.Monitor project status and communicate schedule changes, delays, and progress updates to stakeholders.Work with customers to understand service issues, equipment concerns, and operational challenges.Coordinate troubleshooting efforts when equipment or installation issues arise.Assist in developing and implementing corrective and preventive actions to resolve customer issues.Identify parts, consumables, and special materials required for field service activities.Coordinate with purchasing, inventory, production, and logistics teams to ensure materials are available when needed.Ensure replacement parts, warranty components, and installation materials are shipped to technicians or customer locations according to project schedules.Coordinate rental equipment required for field service projects, including lifts, cranes, testing equipment, generators, tooling, and specialty equipment.Monitor equipment usage and rental costs to support efficient project execution.Ensure all field technicians have the required safety training, certifications, and qualifications prior to site assignment.Verify compliance with OSHA regulations, company safety policies, customer-specific safety requirements, and site-specific safety plans.Support incident investigations and corrective actions when required.Promote a culture of safety and continuous improvement throughout field operations.Maintain accurate records of service calls, technician reports, warranty claims, corrective actions, and project documentation.Track and communicate service metrics, project status, and customer issues.Ensure service records are completed accurately and stored in company systems.YOU HAVEAssociate degree in Engineering Technology, Business, Project Management, Electrical Technology, or a related field preferred.Minimum of 3-5 years of experience in field service coordination, project coordination, electrical equipment manufacturing, power distribution equipment, or related industries preferred.Knowledge of medium voltage switchgear, electrical distribution systems, power systems, or industrial electrical equipment preferred.Experience coordinating field technicians, contractors, or service personnel.Understanding of or ability to learn warranty processes, troubleshooting, and root cause analysis methodologies.Knowledge of OSHA requirements and industrial safety practices.Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and TeamsStrong customer service and relationship management skills.Strong organizational and time management skills.Effective problem-solving and decision-making abilities.Ability to work collaboratively across departments and with external customers.Ability to interpret technical documentation, drawings, and service reports.Ability to travel occasionally to customer sites as needed.Ability to access industrial, utility, and construction environments.Ability to wear required PPE and comply with customer site requirements.WE HAVE:A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every daynVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com .Commitment to strengthen communities where our employees live and workWe encourage and support the philanthropic activities of our employees worldwideThrough our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate moneyCore values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:Innovative & adaptableDedicated to absolute integrityFocused on the customer firstRespectful and team orientedOptimistic and energizingAccountable for performanceBenefits to support the lives of our employeesBenefit OverviewAt nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.A 401(k) retirement plan and an employee stock purchase plan — both include a company match.Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.