Field Service Specialist - nVent HOFFMAN (Panel Shop Automation)

nVent; Anoka (MN); Hybrid; USD 63,000 - 117,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

nVent in Anoka, MN, seeks a technically skilled field support engineer focused on Panel Shop Automation. You will provide application assistance on equipment and software, complete installations and planned maintenance at customer sites across North America, and train customers on new products.

You will coordinate with the Technical Support team, work with Sales and plant managers, maintain spare parts inventory in Anoka, and may travel 50% or more, including international assignments.

Qualifications

• Associate’s degree or equivalent work experience.
• Ideally 5+ years in technical and customer interfacing roles.
• Proven knowledge working with industrial channels of distribution including distributors, direct sales and manufacturer’s reps.
• Demonstrated skill in identifying root causes of issues and developing recommendations for resolution in a professional and timely manner.
• Experience with industrial manufacturing as well as exposure to automation; Panel Shops helpful.
• Experience with automation equipment’s mechanical and electrical function is helpful.
• Experience with CAD software (AutoCAD or similar) is helpful.
• Ability to maintain performance metrics.
• Strong analytical and computer skills using Excel, Word, PowerPoint, and Outlook.
• Ability to plan, organize, and prioritize time/workload and delegate work to accomplish tasks and meet deadlines.

Responsibilities

• Provide sophisticated technical application assistance on Panel Shop Automation equipment and software.
• Complete machine installations and planned maintenance at customer sites primarily in North America and globally as needed.
• Field support calls from toll free number from both current and potential customers.
• Train customers on operation of new products at nVent facilities and customer sites.
• Coordinate with Technical Support team for on-time machine installation/training as well as emergency break/fix schedule.
• Partner with Sales Manager, TS team, Anoka-based Plant Managers and Germany-based Panel Shop Automation leaders to provide outstanding customer experience.
• Maintain a spare parts inventory in Anoka and facilitate order fulfillment.
• May be required to perform additional duties as assigned.

Skills

Technical support

Customer interfacing

Field service

Analytical skills

Office software

Education

Associate degree or equivalent experience

Tools

AutoCAD

Job description

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.IN THIS POSITION, YOU WILL GET TO:Provide sophisticated technical application assistance on Panel Shop Automation equipment and softwareComplete machine installations and planned maintenance at customer sites primarily in North America and globally as neededField support calls from toll free number from both current and potential customersTrain customers on operation of new products at nVent facilities and customer sitesCoordinate with Technical Support team for on - time machine installation/training as well as emergency break/fix schedulePartner with Sales Manager, TS team, Anoka-based Plant Managers and Germany-based Panel Shop Automation business and technical leaders to provide outstanding customer experienceMaintain a spare parts inventory in Anoka and facilitate order fulfillmentMay be required to perform additional duties as assignedYOU HAVE:Associate’s degree or equivalent work experienceIdeally 5+ years in technical and customer interfacing rolesProven knowledge working with industrial channels of distribution including distributors, direct sales and manufacturer’s repsDemonstrated skill in identifying root causes of issues and developing recommendations for resolution in a professional and timely mannerExperience with industrial manufacturing as well as exposure to automation, Panel Shops is helpfulExperience with automation equipment’s mechanical and electrical function is helpfulExperience with CAD software (AutoCAD or similar) is helpfulAbility to maintain performance metricsStrong analytical and computer skills using Excel, Word, PowerPoint, and OutlookAbility to plan, organize, and prioritize time/workload and delegate work in order to accomplish tasks and meet deadlinesAbility to carry out responsibilities with a minimum level of supervisionAbility to work hybrid at our Anoka, MN location and travel 50% or more if needed. Some travel may be international.WE HAVE:A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every daynVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com .Commitment to strengthen communities where our employees live and workWe encourage and support the philanthropic activities of our employees worldwideThrough our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate moneyCore values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:Innovative & adaptableDedicated to absolute integrityFocused on the customer firstRespectful and team orientedOptimistic and energizingAccountable for performanceBenefits to support the lives of our employeesPay TransparencynVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.Compensation Range:$62,900.00 - $116,900.00Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.Benefit OverviewAt nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.A 401(k) retirement plan and an employee stock purchase plan — both include a company match.Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.#LI-AG1#LI-HYBRID