Field Service Coordinator

Alexandria Moulding; Bethlehem (Northampton County); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Company Match

Company-Paid Time Off

Paid Holidays & Floating Holidays

PLUS, ADDITIONAL PERKS!

Job summary

Specialty Building Products is seeking a Field Service Coordinator to support customer contacts, service workflows, and appointment scheduling across our North American network. You will manage service records, coordinate inspections and repairs, and respond to inquiries to ensure timely confirmations.

The role emphasizes strong organizational skills, product knowledge, and installation techniques, with opportunities to contribute to a growing distribution group across multiple brands.

Qualifications

• Knowledge of door shop procedures and product
• Good time management and organizational skills
• Technical knowledge of procedures required to repair and maintain all products sold by Reeb
• Knowledge of installation techniques and procedures.

Responsibilities

• Provide constant Customer contact with both internal and external customers.
• Process and administer all service-related workflow including Service Requests and Parts Orders.
• Schedule inspection, repair and service-for-a-fee appointments.
• Maintain Service Records within the Field Service Database
• Answer all incoming calls, e-mails, faxes and mailings for assigned region and contact customer to confirm receipt (and if possible, schedule appointment) within two (2) business days.

Skills

Door shop procedures

Time management

Technical repair knowledge

Installation techniques

Job description

Detailed Description in UKG:

We are currently looking for a Field Service Coordinator to join our VALUES based organization. In this role you will focus on:

Responsibilities:

• Provide constant Customer contact with both internal and external customers.
• Process and administer all service-related workflow including Service Requests and Parts Orders.
• Schedule inspection, repair and service-for-a-fee appointments.
• Maintain Service Records within the Field Service Database
• Answer all incoming calls, e-mails, faxes and mailings for assigned region and contact customer to confirm receipt (and if possible, schedule appointment) within two (2) business days.

Qualifications:

• Knowledge of door shop procedures and product
• Good time management and organizational skills
• Technical knowledge of procedures required to repair and maintain all products sold by Reeb
• Knowledge of installation techniques and procedures.

Specialty Building Products is the leading distributor of specialty building products in North America.SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations.Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!

Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include:

• Medical, Dental, Vision given on the 1st of the month following 30 days of employment
• Company-Paid Life Insurance & Disability
• 401(k) with Company Match
• Company-Paid Time Off
• Paid Holidays & Floating Holidays
• PLUS, ADDITIONAL PERKS!

Serving our communities:

We are also committed to our core value of "using our influence to have a uniquely positive impact" on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence.

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.

Specialty Building Productsis an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.