Field Service Controls Engineer

100KCrossing; Cincinnati (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

North America is seeking an entry-level Field Service Controls Engineer to join its automation team in West Chester, Ohio. This onsite role focuses on testing, validating, and supporting automated manufacturing equipment, with opportunities to grow into field service and commissioning roles.

You will work under supervision, learning PLCs, electrical and control systems, and how to troubleshoot and document tests. Travel up to 70% may be required as skills develop.

Qualifications

• Associate degree or technical certification in Robotics, Mechatronics, Industrial Automation, or related training.
• Strong mechanical and electrical aptitude.
• Interest in PLCs, controls, robotics, automation, or manufacturing equipment.
• Ability to follow processes, complete documentation, and troubleshoot problems.
• Professional, calm, and customer-focused communication style.

Responsibilities

• Test and validate automated equipment and controls.
• Follow checklists and test procedures to confirm operation.
• Troubleshoot PLC, HMI, electrical, pneumatic, and mechanical issues.
• Document testing results, service activity, and technical findings.
• Support commissioning and customer requirements.

Skills

Mechanical aptitude

Electrical aptitude

Interest in PLCs/controls/robotics

Documentation and processes

Team player

Education

Associate degree or technical certification in Robotics/Mechatronics/Industrial Automation

Tools

PLC systems

HMI

Electrical testing tools

Job description

Field Service Controls Engineer

West Chester, OH

Ready to launch your career in automation, controls, and robotics? North America is seeking an entry-level Field Service Controls Engineer to join its growing team. This is an onsite, hands-on role focused on testing, validating, troubleshooting, and supporting automated manufacturing equipment. In the beginning, this role will focus heavily on equipment testing and validation in West Chester facility. The work will be repetitive by design and will involve following test procedures, troubleshooting issues, documenting results, and helping ensure equipment is ready before shipment. As skills develop, this role may grow into customer-site support, installation, commissioning, and field service responsibilities. If you enjoy hands-on technical work, solving problems, and learning how automated equipment works from the ground up, this could be a great opportunity to grow your career.

What You’ll Do

• Test and validate automated equipment, including conveyors, sensors, electrical components, and controls.
• Follow checklists and test procedures to confirm equipment is operating properly.
• Troubleshoot basic PLC, HMI, electrical, pneumatic, and mechanical issues.
• Document testing results, service activity, and technical findings.
• Support equipment commissioning and customer requirements.
• Work alongside experienced engineers while learning systems.
• Eventually support customer sites as responsibilities grow.

What We’re Looking For

• Associate degree, technical certification, or related training in Robotics, Mechatronics, Industrial Automation, Electrical Engineering Technology, or a similar field.
• Strong mechanical and electrical aptitude.
• Interest in PLCs, controls, robotics, automation, or manufacturing equipment.
• Strong desire to learn, grow, and build a long-term career in automation and field service.
• Ability to follow processes, complete documentation, and troubleshoot problems.
• Professional, calm, and customer-focused communication style.
• Ability to work independently once trained while also being a strong team player.

Candidates must be legally authorized to work in the United States. Sponsorship is not available for this position. This is an onsite role based in West Chester, OH. Valid driver's license required. Ability to obtain and maintain a valid U.S. passport. Travel may increase over time as skills develop and responsibilities grow, potentially up to approximately 70%.

Why?

• Learn automation, controls, robotics, and manufacturing systems from experienced engineers.
• Join a growing global manufacturing and automation company.
• Build a long-term career path from hands-on testing into field service and commissioning.
• Gain exposure to advanced equipment, customer projects, and real-world troubleshooting.

About Us

North America is a leader in industrial automation, dedicated to the design, development and manufacture of technologies, products, and services. Through our constant research and innovation activities, we aim at improving industrial processes and production for our customers. Talent applied to industrial innovation develops into care and attention: we find sustainable solutions for the benefit of our clients, consumers, and employees. Our idea of innovation starts from the present but looks to the future, in order to best meet tomorrow's challenges.