Field Service Associate II-III

Ebara Technologies Inc.; Manassas (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Ebara Technologies Inc. is seeking an experienced field service technician to perform client-site servicing, repair, and installation of semiconductor equipment.

You will troubleshoot electrical, mechanical, and software issues, perform preventive maintenance, and ensure system uptime at customer sites. The role requires the ability to read schematics, work with PLCs and VFDs, and mentor junior technicians.

Qualifications

• Proven ability to troubleshoot down to component level.
• Strong customer relations and communication skills.
• Experience working in a cross-functional team environment.

Responsibilities

• Perform client-site servicing, repair, and installation of company products.
• Interpret operation manuals and schematics to diagnose issues.
• Provide documentation of maintenance, downtime, and service reports.
• Train and mentor Field service associates at levels I-II-III.
• Maintain safety and cleanliness per company policies.

Skills

Troubleshooting to component level

Customer relations

Teamwork

Written and oral communication

Time management

Education

AS Associate of Science degree in Electronics or completion of an accredited basic electronics program or equivalent experience

Tools

MS Office

Multimeter

VFD

PLC

Job description

Position Summary

Under general supervision, performs client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

Under general supervision, performs client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

Essential Functions

• Services equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
• Ability to interpret operation manuals to determine the root cause of tool failures.
• Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using the customer's system.
• Perform preventive maintenance with little supervision.
• Ordering, expediting, and notifying customers or management when a product replacement is necessary.
• Diagnose mechanical, hardware, software,and systems failures using service maintenance checklists and protocols.
• Determines the most cost-effective repair/resolution to minimize customer downtime.
• Provides technical support to customers on operational or maintenance of system tools and/or equipment.
• Act as a customer contact on technical and service-related problems.
• Must be able to guide other field technicians and field service engineers.
• Train and mentor Field service associates at levels I-II-III.
• Assists in all functions required for the operations of the service center. Assist and/or provide service support to other customer sites as needed.
• Comply with Finesse training for proper maintenance of parts usage and transactions.
• Complies with EBARA’s safety policies, including participation in and completion of all required safety training.
• Maintains a clean and safe working environment compliant with Ebara and customer safety policies.
• Performs other duties as assigned. (Non-Essential)

Position Qualifications

Competency Statement(s)

• The ability to lift 35 lbs.unassisted from the floor to waist level.
• The ability to read and work from electrical and mechanical schematics and diagrams.
• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

• AS Associate of Science degree in Electronics or completion of an accredited basic electronics program or equivalent experience.

Experience

• Preferred: four (4) to Ten (10) + years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

Skills & Abilities

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
• Strong time management skills. Self-starter.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Provide verification of a good driving record if servicing the customer off-site

You Should Be Proficient In

• Equipment Troubleshooting
• Electrical Troubleshooting Skills
• 120/208/240/480 Voltage Systems
• Vehicle Electronics & Computer Controls
• Preventive Maintenance & Inspection
• PLC Programming Experience
• PLC Wiring Experience
• Electrical / Electronic Systems
• Maintenance and Repair Skills
• Equipment Diagnostics & Troubleshooting
• Equipment Installation & Wiring
• Equipment Repair & Maintenance
• Aircraft Maintenance
• Avionics Systems
• Aircraft Electrical Systems

Machines & Technologies You'll Use

• Multimeter
• Variable Frequency Drives (VFD)
• Programmable Logic Controller (PLC)
• Servo Motors
• CMP
• Wet-Etch
• Dry-Etch