Field Sales Team Manager (Group Manager) - Chicago

The RealReal; Chicago (IL); On-site; USD 83,000 - 110,000; Full time

Job summary

A leading company in luxury resale is seeking a Field Sales Team Manager in Chicago. This role involves driving a sales team to acquire consigned items, focusing on client engagement and performance. Ideal candidates will have a strong sales management background, excellent communication skills, and a passion for luxury brands. The position offers a competitive salary with uncapped commission and various benefits, including medical insurance and flexible time off.

Benefits

Employee Stock Purchase Plan

401K with company match

Medical, Dental & Vision Insurance

Paid Parental Leave

Flexible Time Off

Annual Elite Club Trip for top performers

Qualifications

• 3+ years of work experience in sales management.
• Ability to thrive in a dynamic, fast-paced work environment.
• Outstanding communication and presentation skills.

Responsibilities

• Drive the field sales team to meet/exceed daily & monthly KPIs.
• Shadow field sales representative appointments to improve performance.
• Interview, hire, and train employees.

Skills

Communication

Organizational Skills

Time Management

Tools

SalesForce

G-Suite

CRM

Job description

Field Sales Team Manager (Group Manager) - Chicago

Join to apply for the Field Sales Team Manager (Group Manager) - Chicago role at The RealReal.

About The Role

The Sales Manager (Group Manager) is a key Field Sales Management position at The RealReal. As a Group Manager, you will drive a field sales team focused on acquiring consigned items from our new and existing clients. You're customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. Above all, you embody the TRR culture through collaboration, driving results, and building for the future.

What You Get To Do Every Day

• Drive the field sales team to meet/exceed daily & monthly KPIs
• Shadow field sales representative appointments to improve/monitor performance
• Continually coach and train field sales representatives for optimal performance
• Leverage customer reporting to identify opportunities to increase client engagement and consignments
• Monitor and address customer feedback for the team
• Provide accurate reporting to Sales Leadership on team strategy & goals
• Ensure the team follows protocol in processing, pricing, safety, consignor communication, etc.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems

What You Bring To The Role

• 3+ years of work experience in sales management
• Motivated by a desire to win, excel, and grow your business in a competitive sales environment
• Outstanding communication and presentation skills
• Ability to thrive in a dynamic, fast-paced work environment
• Ability to build rapport, establish trust, provide empathy, and build credibility with clients quickly
• Strong organizational, time management, and communication skills
• Proficiency with technological tools such as G-Suite, Email, SalesForce, CRM
• Ability to lift and move up to 25 lbs
• Must live within 25 miles of the assigned territory
• Ability to meet with clients in person regularly within the territory
• A current, valid driver’s license (except in Manhattan and Chicago markets)
• Car insurance meeting or exceeding local requirements
• Satisfactory Motor Vehicle Record (MVR)

Compensation, Benefits, + Perks

• Base salary plus uncapped commission
• $2200/month commission target
• Annual Elite Club Trip for top performers
• Monthly sales competitions (cash, prizes, site credit, stock)
• Employee Stock Purchase Plan
• 401K with company match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (with manager approval)
• Find out more about our Benefits here.

The expected salary range is $83,101 - $109,344. Compensation is determined based on various factors including location, skills, experience, and internal parity. Role may also include bonuses, incentives, and benefits.

About The Company

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. We authenticate items with experts and provide a safe platform for buying and selling luxury items. We support the circular economy by giving new life to pieces across categories including fashion, jewelry, watches, art, and home. Our services include virtual appointments, in-home pickup, drop-off, and direct shipping, handling all aspects of selling for consignors.

Our Commitment to Diversity

We are an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, gender identity, or veteran status. Reasonable accommodations are provided for individuals with disabilities.

Physical Demands and Work Environment

Employees must sit, use hands, talk, and occasionally stand, walk, reach, climb, stoop, kneel, crouch, or crawl. Lifting up to 10 pounds may be required. Vision requirements include close vision. The physical demands are typical for this role.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales, Business Development, Customer Service
• Industries: Retail Luxury Goods and Jewelry, Retail Apparel and Fashion, Retail