Field Sales/Service Representative

R.S. Hughes Co., Inc.; Marlborough (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Bonus Incentive

Benefits package

Job summary

R.S. Hughes Co., Inc. is seeking a SupplySight Field Service Representative to maximize customer experience by ensuring optimal inventory at facilities and meeting KPI targets through operational excellence.

The role involves frequent field work, with up to 80% of time spent at customer sites, and adherence to safety and company policies. The position emphasizes customer relationships, product knowledge, stock management, and collaboration with the sales and operations teams to deliver top-tier

Qualifications

• High school diploma required; Bachelor's degree in supply chain management preferred.
• Valid state-issued driver license required.
• 1-year B2B sales and/or merchandising/operations experience desirable.

Responsibilities

• Provides exceptional customer service by delivering SupplySight program support at the customer facility.
• Develops strong relationships with key customer personnel and participates in negotiations to improve the program.
• Acts as first point of contact for customer questions, supporting product additions, updates, or changes.
• Develops understanding of major product groupings to service, stock, and present product solutions at the customer site.
• Maintains organized inventory per RSH policies, ensuring proper labeling, storage, handling, and packaging.
• Collaborates with inside operations and the assigned outside sales rep to ensure top-tier customer support.
• Uses company vehicles to resupply onsite Inventory Management programs and maintain precise inventory levels.
• Services and maintains equipment located at SupplySight customer sites.
• Oversees and assists with preparing orders prior to delivery to customer facilities.
• Performs other duties as assigned.

Skills

Communication

Organization

Detail orientation

Problem solving

Teamwork

Entrepreneurial spirit

Excel

Data analysis

ERP systems

Physical capability

Education

High school diploma

Bachelor's degree in supply chain management

Job description

Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.

Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With over 40 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products.

In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team!

Position Description

The SupplySight Field Service Representative reports to Sales Management, while working closely with the corporate SupplySight Operations team. Key deliverables for this critical field-based position include maximizing our customers’ experience by ensuring that optimal inventory is present and ready for use within their facilities, with a focus on meeting target KPIs through operational excellence and steadfast commitment to servicing our customers. At least 80% of the Service Representative’s time will be spent in the field at our customers’ facilities. This role is expected to adhere to all company policies and safety protocols.

Key Competencies Required to be Successful as a SupplySightField Service Representative:

• Provides exceptional customer service by directly delivering SupplySight program support at the customer’s facility.
• Develop strong relationships with key customer personnel and participate in negotiations and discussions aimed at continuously improving the program.
• Acts as a first line of contact to answer questions for customers, supporting product additions, updates, or changes.
• Develops an understanding of major product groupings and products to effectively service, stock, and present product solutions while at the customer facility.
• Maintain organized inventory in accordance with RSH policies to ensure proper labeling, storage, handling, and packaging (including temperature and time sensitive materials).
• Demonstrate strong teamwork and communication skills by collaborating with the inside operations team and the assigned outside sales representative to ensure the highest level of customer support.
• Utilize company vehicles to efficiently resupply onsite Inventory Management (IM) programs, ensuring precise inventory levels are sustained so customers consistently receive the necessary materials in a timely manner.
• Service and maintain equipment located at SupplySight Program customer sites.
• Oversee and assist with preparing orders prior to delivering them to customer facilities.
• Perform other job duties as assigned.

Education/Certification/Licenses

• Minimum of high school diploma required; Bachelor's degree in supply chain management, merchandising or related degree highly preferred.
• Valid state issued driver license (Required).
• 1-year B2B Sales and/or Merchandising / Operations experience desired.

Skills That Will Make You Successful

• Effective communication and organizational skills
• Strong work ethic with focus on Results
• Detail Oriented
• Strong Problem-solving capabilities
• Ability to work independently and within a team.
• Entrepreneurial Spirit
• Basic Excel and data analysis skills
• Ability to adapt and become proficient in our internal ERP and Web Based Platforms
• Ability to lift up to 50 pounds and stand for extended periods during physical inventory counts.

Target Base Compensation range for this non-exempt role is $25.00 - $27.00/ hr. DOE. This role is also eligible for our Bonus Incentive Program!

This is a Full-Time position, eligible to participate in the Company’s benefit plans including: Paid Time off; major medical, dental, vision; Company paid short-term and long-term disability; paid parental leave; various supplemental benefit plans; and Employee Stock Ownership Program (ESOP).