Field Service Specialist – DFW Inventory & Customer Support

R.S. Hughes Co., Inc.; Texas; On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid Time off

Medical, dental, vision

Disability insurance

Parental leave

ESOP

Job summary

R.S. Hughes Co., Inc. is seeking a SupplySight Field Service Representative to spend at least 80% of time in the field, ensuring optimal inventory and meeting KPI targets through dedicated service.

You will work with Sales Management and SupplySight Operations to support customers and maintain equipment at sites. Qualified candidates will have strong communication, organizational skills, and the ability to lift up to 50 pounds.

Qualifications

• Minimum requirement: high school diploma.
• Bachelor's preferred in supply chain, merchandising or related field.
• 1-year B2B sales, merchandising or operations experience desirable.

Responsibilities

• Provide exceptional customer service at customer facilities.
• Develop relationships with key customer personnel and drive program improvements.
• Answer questions and support product additions or changes.
• Understand product groupings to service, stock and present solutions at the facility.
• Maintain inventory per policies with proper labeling, storage, and handling.
• Collaborate with inside operations and the sales rep to ensure top customer support.
• Resupply onsite inventory management programs using company vehicles.
• Service and maintain equipment at customer sites.
• Assist with preparing orders for delivery.
• Perform other duties as assigned.

Skills

Effective communication

Organizational skills

Strong work ethic

Detail oriented

Problem solving

Independence

Entrepreneurial spirit

Excel

ERP systems

Web platforms

Education

High school diploma

Bachelor's degree in supply chain management

Tools

Excel

ERP systems

Web-based platforms

Job description

Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.

Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With over 40 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products.

In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team!

Position Description

The SupplySight Field Service Representative reports to Sales Management, while working closely with the corporate SupplySight Operations team. Key deliverables for this critical field-based position include maximizing our customers’ experience by ensuring that optimal inventory is present and ready for use within their facilities, with a focus on meeting target KPIs through operational excellence and steadfast commitment to servicing our customers. At least 80% of the Service Representative’s time will be spent in the field at our customers’ facilities. This role is expected to adhere to all company policies and safety protocols.

Key Competencies Required to be Successful as a SupplySightField Service Representative:

• Provides exceptional customer service by directly delivering SupplySight program support at the customer’s facility.
• Develop strong relationships with key customer personnel and participate in negotiations and discussions aimed at continuously improving the program.
• Acts as a first line of contact to answer questions for customers, supporting product additions, updates, or changes.
• Develops an understanding of major product groupings and products to effectively service, stock, and present product solutions while at the customer facility.
• Maintain organized inventory in accordance with RSH policies to ensure proper labeling, storage, handling, and packaging (including temperature and time sensitive materials).
• Demonstrate strong teamwork and communication skills by collaborating with the inside operations team and the assigned outside sales representative to ensure the highest level of customer support.
• Utilize company vehicles to efficiently resupply onsite Inventory Management (IM) programs, ensuring precise inventory levels are sustained so customers consistently receive the necessary materials in a timely manner.
• Service and maintain equipment located at SupplySight Program customer sites.
• Oversee and assist with preparing orders prior to delivering them to customer facilities.
• Perform other job duties as assigned.
  
  

Education/Certification/Licenses

• Minimum of high school diploma required; Bachelor's degree in supply chain management, merchandising or related degree highly preferred.
• Valid state issued driver license (Required).
• 1-year B2B Sales and/or Merchandising / Operations experience desired.
  
  

Skills That Will Make You Successful

• Effective communication and organizational skills
• Strong work ethic with focus on Results
• Detail Oriented
• Strong Problem-solving capabilities
• Ability to work independently and within a team.
• Entrepreneurial Spirit
• Basic Excel and data analysis skills
• Ability to adapt and become proficient in our internal ERP and Web Based Platforms
• Ability to lift up to 50 pounds and stand for extended periods during physical inventory counts.
  
  

Target Base Compensation range for this non-exempt role is $24.00 - $26.00/ hr. DOE. This role is also eligible for our Bonus Incentive Program!

This is a Full-Time position, eligible to participate in the Company’s benefit plans including: Paid Time off; major medical, dental, vision; Company paid short-term and long-term disability; paid parental leave; various supplemental benefit plans; and Employee Stock Ownership Program (ESOP).