Field Robotics Support Engineer

Ultra; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Ultra in New York City seeks a Field Support Technician to join our NYC-based team. You will diagnose, repair, and maintain our robotic fleet in the field, traveling to customer sites to keep production running smoothly.

You’ll train customers to maximize robot performance, document fixes for the remote team, and contribute to HQ projects from design through testing. Expect high autonomy and frequent travel.

Qualifications

• Strong foundation in mechanical and electrical troubleshooting.
• Willingness to travel 3–4 weeks per month.
• Ability to work with customers to maximize robot performance.
• Proactive, fast-thinking, and self-motivated in a high-autonomy environment.

Responsibilities

• Travel to customer sites to diagnose and repair mechanical, electrical, and robotic issues; perform component swaps and preventive maintenance.
• Train and support customers’ employees to optimize robot usage.
• Document fixes so the remote team can resolve issues faster in the future.
• Contribute at HQ to building robots, including design input, assembly, and testing before deployment.
• Provide outstanding remote customer service via Slack, text, or phone, and monitor robot performance to triage issues.

Skills

Field troubleshooting

Customer interaction

Autonomy

Prioritization

Robotics knowledge

Tools

CAD/CAM

3D Printing

CNC machining

Electrical assembly

Job description

Ultra in New York City seeks a Field Support Technician to join our NYC-based team. You will diagnose, repair, and maintain our robotic fleet in the field, traveling to customer sites to keep production running smoothly.

You’ll train customers to maximize robot performance, document fixes for the remote team, and contribute to HQ projects from design through testing. Expect high autonomy and frequent travel.