Field Robotics Media Technician - On-site & Remote Support

EVS Broadcast Equipment; Allendale (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Wellness and healthcare benefits

Internal mobility opportunities

Job summary

A leading technology firm in New Jersey is seeking a Media Production Robotics Field Technician to provide technical support and service delivery to customers. The role involves managing customer expectations and ensuring compliance with service level agreements while contributing to product and process improvement. Candidates should possess strong diagnostic skills, excellent communication abilities, and a willingness to learn about EVS products. This full-time position offers competitive pay and career advancement opportunities.

Qualifications

• Strong diagnostic and troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to work independently and collaboratively in dynamic environments.

Responsibilities

• Provide technical support via phone, email, and on‑site visits.
• Manage customer expectations throughout the support lifecycle.
• Create and maintain technical documentation and procedures.

Skills

Strong diagnostic and troubleshooting skills

Excellent communication and customer service abilities

Ability to work independently and collaboratively

Familiarity with EVS product families and systems

Commitment to continuous learning

Job description

A leading technology firm in New Jersey is seeking a Media Production Robotics Field Technician to provide technical support and service delivery to customers. The role involves managing customer expectations and ensuring compliance with service level agreements while contributing to product and process improvement. Candidates should possess strong diagnostic skills, excellent communication abilities, and a willingness to learn about EVS products. This full-time position offers competitive pay and career advancement opportunities.