Field Relationship Manager-Payments-Vice President

JPMorgan Chase & Co.; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Field Relationship Manager to grow and retain a portfolio of Chase Merchant Services clients in the Middle Market sector, including Government, Healthcare, Higher-Education, and Non-Profit, in New York.

You will partner with internal coverage teams and JPMorgan Payments Treasury Services to achieve profitability through strategic client management, re-contracting, and incremental business development, while coordinating with product, service and operations partners.

Qualifications

• 8+ years in a strategic relationship management or business development role
• Proven ability to grow Fortune 500-level relationships
• Experience engaging with C-suite stakeholders
• Collaborative experience across multiple lines of business and partners
• Strong presentation, verbal and written communication skills
• Willingness to travel ~10%

Responsibilities

• Achieve annual revenue targets by growing existing relationships and identifying incremental business
• Coordinate with Commercial Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize delivery
• Serve as main client contact for Merchant Services and internal partners
• Implement client strategy and coordinate cross-sell opportunities across Treasury Services
• Assess client needs with a consultative selling approach to expand payment solutions
• Prepare quarterly business reviews with financial and market analysis to support expansions
• Represent JPMorgan at external conferences to enhance market visibility

Skills

Relationship management

Business development

Executive engagement

Cross-functional collaboration

Communication

Negotiation

Travel readiness

Education

Bachelor's degree or MBA preferred

Job description

As a Field Relationship Manager, your role is to grow and retain a portfolio of Chase Merchant Services client relationships.

As a Field Relationship Manager within Merchant Services, you will be primarily responsible for an existing portfolio of Middle Market clients (Government, Healthcare, Higher-Education, Non-Profit). You will partner closely with the firm-wide bank coverage team, including JPMorgan Payments Treasury Services. You will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services' profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.

Job Responsibilities:

• Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
• Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery
• Acts as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
• Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments Treasury Services
• Clearly understand client needs by applying a strategic, consultative selling approach to cultivate payment optimization strategies, develop appropriate product solution recommendations and grow the business
• Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business
• Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment.

Required qualifications, capabilities and skills:

• 8 + years ofexperience within a strategic relationship management role, business development role; or technology related experience
• Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
• Experience and comfort level working with C-suite level client stakeholders
• Experience collaborating across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners
• Demonstrated ability to work across cultures with internal teams and external clients
• Exceptional relationship management skills, strong presentation skills and exceptional verbal and written communication skills
• Travel required-10%

Preferred qualifications, capabilities and skills:

• Bachelor's degree or equivalent experience; MBA preferred
• Expertise in Government, Healthcare, Higher-Education or Non-Profit verticals is preferred