Field Quality Manager, Packaging & Field Excellence

tms; Houston (TX); Hybrid; USD 109,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Generous benefits

Job summary

tms is seeking a Field Quality Manager to lead the field quality strategy for packaging, ensuring protection, performance and functionality meet consumer expectations. You will spend most of your time in the field building strong relationships with customers and suppliers, applying packaging QA expertise and HAVI protocols.

You will assess packaging performance, handle issues, support new product launches, and travel up to 75% to visit restaurants and customers.

Qualifications

• Bachelor’s degree in Packaging or related field, or equivalent experience.
• Minimum 5 years in packaging and 5 years in food packaging or QA.
• Strong communication and relationship-management skills.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Willingness to travel up to 75% field visits.
• Ability to work remotely with minimal supervision.

Responsibilities

• Build strong rapport with new and existing customers and suppliers at multiple levels and manage quality-related communications with them in the field
• Support packaging innovation concepts activities and Project Alliance initiatives
• Domestic travel including local and/or overnight up to 75%
• Perform field surveys of finished product in the restaurants throughout assigned division to ensure all products conform to predetermined standards and specifications.
• Report survey results to a central data management system through a variety of technologies and mobile devices.
• Establish and grow relationships with partners (owner/operators, regional staff and relevant partners) and be the primary communication link for QA issues for McDonald’s Field Team and restaurants.
• Identify key partners and influencers and leverage those relationships to improve the HAVI/McD partnership.
• Attend strategic customer meetings within assigned division (ROAs, co-op meetings, etc.)
• Become our customer’s quality resource for assigned division; be a true packaging “go-to”.
• Investigate special situations and assist with product recoveries when necessary

Skills

5 years of packaging

5 years of food packaging or QA

Excellent time-management

Effective communication/relationship

Remote work capability

Statistical/mathematical skills

Continuous Improvement knowledge

Detail oriented

Education

Bachelor’s degree in Packaging or related field

Equivalent combination of education, training, and relevant work experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

tms is seeking a Field Quality Manager to lead the field quality strategy for packaging, ensuring protection, performance and functionality meet consumer expectations. You will spend most of your time in the field building strong relationships with customers and suppliers, applying packaging QA expertise and HAVI protocols.

You will assess packaging performance, handle issues, support new product launches, and travel up to 75% to visit restaurants and customers.