Field Quality Engineer

Johnson Electric; Plymouth Charter Township (MI); Presencial; USD 70.000 - 100.000; Tempo integral

Resumo da vaga

Johnson Electric in Plymouth, MI is seeking a Field Quality Engineer onsite to manage customer nonconformance across the Americas, driving responsive actions and quality improvements.

You will lead 8D problem-solving, containment, warranty analysis, and corrective actions while coordinating with manufacturing, engineering, and operations to protect customers and reduce costs.

Regular travel to customer and production sites and strong documentation are expected as part of continuous improvement.

Qualificações

• Bachelor’s degree in Engineering, Science, or a related technical discipline.
• Experience in Quality Assurance, Field Quality, or Warranty analysis.
• Strong problem-solving and communication skills.
• Experience with customer-facing quality activities and audits.

Responsabilidades

• Manage customer nonconformance issues for imported products.
• Monitor Customer PPM and ensure timely corrective actions.
• Lead 8D problem-solving activities with objective evidence.
• Coordinate containment at customer sites and Johnson Electric facilities.
• Analyze returns and warranty claims to identify root causes.
• Collaborate with manufacturing, engineering, operations, and quality teams.
• Maintain records of concerns, containment actions, and corrective actions.
• Support PPAP/APQP activities related to design/process nonconformities.
• Visit customers to address concerns and strengthen relationships.

Conhecimentos

8D problem-solving

Customer interaction

Quality metrics analysis

Root cause analysis

Documentation

Cross-functional collaboration

Formação

Bachelor’s degree or higher in Engineering, Science, or a related technical discipline

Ferramentas

APQP

PPAP

PFMEA

SPC

MSA

Descrição da vaga

Join Our Team as a Field Quality Engineer at Johnson Electric!Location: Plymouth, MI (onsite)Vacancy Type: Existing PositionSchedule: Full-Time, with flexibility for additional hours or alternate schedules based on business needsTravel: Regular travel to customer and manufacturing locationsAs our next Field Quality Engineer, you’ll manage customer nonconformance issues for imported products throughout the Americas. Your expertise in customer quality, 8D problem-solving, containment, warranty analysis, and quality performance management will be essential to protecting customers, reducing quality costs, and driving sustainable corrective actions across global manufacturing operations.Why You’ll Love Working HereGlobal Presence: Be part of a global company with diverse teams and opportunities to contribute to international projectsProfessional Growth: Access continuous learning and professional development through challenging customer-quality assignmentsEmployee Empowerment: Join a culture that empowers employees to take ownership and make impactful decisionsCollaborative Culture: Work in a supportive environment where cross-functional teamwork and knowledge sharing are encouragedTechnological Leadership: Contribute to quality excellence for advanced motors, actuators, and motion technologiesWhat You’ll Be DoingManage customer nonconformance issues for assigned accounts and imported productsMonitor and manage Customer PPM performance to maintain customer satisfaction and quality expectationsReceive, investigate, and resolve customer complaints while ensuring timely communication and effective corrective actionsManage PDCA logs, Quality Problem Reports, customer-situation databases, and related quality workflowsLead 8D problem-solving activities and ensure responses are accurate, timely, and supported by objective evidenceCoordinate containment activities at customer locations and Johnson Electric facilitiesManage sorting companies and monitor their performance, cost, responsiveness, and effectivenessLimit customer exposure to nonconforming products through effective containment and risk-management actionsMonitor sorting costs, customer complaints, Customer PPM, and corrective-action performanceAnalyze customer returns involving zero-kilometer and warranty concernsCoordinate product-return analysis and identify technical root causesDevelop and implement corrective and preventive actions to prevent recurrenceAssess risks associated with quality issues at customer locations and establish appropriate mitigation plansConduct regular customer visits to address concerns and strengthen technical relationshipsServe as a primary quality contact for assigned customersParticipate in customer-quality meetings, technical reviews, and corrective-action discussionsCollaborate with Johnson Electric manufacturing sites to review quality concerns and improvement plansCoordinate communication and actions among customers, manufacturing plants, Engineering, Operations, and Quality teamsSupport Production Part Approval Process activities related to design or process nonconformitiesMaintain accurate records of customer concerns, containment actions, root-cause investigations, and corrective actionsIdentify and implement continuous improvement opportunities that enhance product quality and customer satisfactionEscalate critical customer-quality risks to the appropriate internal stakeholdersPerform other related duties as assignedWhat We’re Looking ForBachelor’s degree or higher in Engineering, Science, or a related technical disciplineProfessional experience in Quality Assurance, Field Quality, Customer Quality, or Warranty AnalysisManufacturing-facility experienceStrong knowledge and practical experience with 8D reportingExperience using structured problem-solving and quality toolsExperience investigating nonconforming products and implementing corrective actionsDemonstrated experience working directly with external customersKnowledge of containment, sorting, risk assessment, and customer-protection activitiesAbility to analyze customer complaints, warranty concerns, and returned productsStrong written and verbal communication skillsAbility to prepare clear technical reports and present findings to customers and internal teamsStrong organizational skills with the ability to manage multiple customer concerns and deadlinesAbility to work independently and collaborate across global, cross-functional teamsStrong customer focus, sense of urgency, and results orientationWillingness to travel regularly to customer and manufacturing locationsFlexibility to work additional hours or alternate schedules when required by business or customer needsBonus Points If You HaveKnowledge of electric motors and actuatorsAutomotive customer-quality experienceExperience managing zero-kilometer and warranty claimsExperience coordinating third-party sorting companiesKnowledge of PPAP and automotive quality requirementsExperience managing Customer PPM and quality-cost metricsExperience working with international manufacturing plantsFamiliarity with automotive Core Tools, including APQP, PPAP, PFMEA, SPC, and MSAExperience using PDCA, Quality Problem Report, and customer-complaint tracking systemsExperience leading customer-facing containment and recovery activitiesWork EnvironmentFull-time position with working hours determined by business requirementsWork performed primarily in manufacturing and customer-site environmentsFrequent exposure to production machinery and industrial equipmentPotential exposure to noise, dust, fumes, and gasesExtended periods of standing and walkingOccasional bending, squatting, and reaching above shoulder levelFrequent lifting and carrying of items weighing between 11 and 20 poundsOccasional lifting and carrying of items weighing up to 50 poundsRequired use of company-provided personal protective equipmentCompliance with all applicable customer-site and facility-safety requirementsHow to ApplyApply online at www.johnsonelectric.com. We can’t wait to meet you!Come join our global, inclusive & diverse teamOur purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.