Field Quality Engineer

Johnson Electric Group; Plymouth (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

Johnson Electric Group is seeking a Field Quality Engineer in Plymouth, MI (onsite) to manage customer nonconformance issues for imported products across the Americas. You will lead 8D problem-solving, containment, and warranty analyses while coordinating with manufacturing sites and customers to drive corrective actions and improve quality performance.

The role requires strong QA expertise, experience with customer-facing investigations, and the ability to travel to customer and manufacturing

Qualifications

• Bachelor's degree or higher in Engineering, Science, or related technical field.
• Experience in Quality Assurance, Field Quality, Customer Quality, or Warranty Analysis preferred.
• Knowledge of containment, 8D problem solving, and corrective actions.

Responsibilities

• Manage customer nonconformance issues for assigned accounts and imported products.
• Monitor Customer PPM performance and ensure timely corrective actions.
• Lead 8D problem-solving activities with objective evidence.
• Coordinate containment at customer locations and Johnson Electric facilities.
• Collaborate with cross-functional teams to drive corrective and preventive actions.

Skills

Quality Assurance

Field Quality

Customer Quality

Warranty Analysis

8D problem-solving

Root cause analysis

Communication

Education

Bachelor's degree in Engineering/Science

Tools

APQP

PPAP

PFMEA

SPC

MSA

Job description

Field Quality Engineer# Johnson Electric Careers## Field Quality EngineerApply: United States, Plymouth, MI: Full time: Posted Yesterday: R00031532# **Join Our Team as a Field Quality Engineer at Johnson Electric!****Location:** Plymouth, MI (onsite) **Vacancy Type:** Existing Position **Schedule:** Full-Time, with flexibility for additional hours or alternate schedules based on business needs **Travel:** Regular travel to customer and manufacturing locations As our next **Field Quality Engineer**, you’ll manage customer nonconformance issues for imported products throughout the Americas. Your expertise in **customer quality, 8D problem-solving, containment, warranty analysis, and quality performance management** will be essential to protecting customers, reducing quality costs, and driving sustainable corrective actions across global manufacturing operations. ## **Why You’ll Love Working Here*** **Global Presence:** Be part of a global company with diverse teams and opportunities to contribute to international projects* **Professional Growth:** Access continuous learning and professional development through challenging customer-quality assignments* **Employee Empowerment:** Join a culture that empowers employees to take ownership and make impactful decisions* **Collaborative Culture:** Work in a supportive environment where cross-functional teamwork and knowledge sharing are encouraged* **Technological Leadership:** Contribute to quality excellence for advanced motors, actuators, and motion technologies ## **What You’ll Be Doing*** Manage customer nonconformance issues for assigned accounts and imported products* Monitor and manage Customer PPM performance to maintain customer satisfaction and quality expectations* Receive, investigate, and resolve customer complaints while ensuring timely communication and effective corrective actions* Manage PDCA logs, Quality Problem Reports, customer-situation databases, and related quality workflows* Lead 8D problem-solving activities and ensure responses are accurate, timely, and supported by objective evidence* Coordinate containment activities at customer locations and Johnson Electric facilities* Manage sorting companies and monitor their performance, cost, responsiveness, and effectiveness* Limit customer exposure to nonconforming products through effective containment and risk-management actions* Monitor sorting costs, customer complaints, Customer PPM, and corrective-action performance* Analyze customer returns involving zero-kilometer and warranty concerns* Coordinate product-return analysis and identify technical root causes* Develop and implement corrective and preventive actions to prevent recurrence* Assess risks associated with quality issues at customer locations and establish appropriate mitigation plans* Conduct regular customer visits to address concerns and strengthen technical relationships* Serve as a primary quality contact for assigned customers* Participate in customer-quality meetings, technical reviews, and corrective-action discussions* Collaborate with Johnson Electric manufacturing sites to review quality concerns and improvement plans* Coordinate communication and actions among customers, manufacturing plants, Engineering, Operations, and Quality teams* Support Production Part Approval Process activities related to design or process nonconformities* Maintain accurate records of customer concerns, containment actions, root-cause investigations, and corrective actions* Identify and implement continuous improvement opportunities that enhance product quality and customer satisfaction* Escalate critical customer-quality risks to the appropriate internal stakeholders* Perform other related duties as assigned ## **What We’re Looking For*** Bachelor’s degree or higher in Engineering, Science, or a related technical discipline* Professional experience in Quality Assurance, Field Quality, Customer Quality, or Warranty Analysis* Manufacturing-facility experience* Strong knowledge and practical experience with 8D reporting* Experience using structured problem-solving and quality tools* Experience investigating nonconforming products and implementing corrective actions* Demonstrated experience working directly with external customers* Knowledge of containment, sorting, risk assessment, and customer-protection activities* Ability to analyze customer complaints, warranty concerns, and returned products* Strong written and verbal communication skills* Ability to prepare clear technical reports and present findings to customers and internal teams* Strong organizational skills with the ability to manage multiple customer concerns and deadlines* Ability to work independently and collaborate across global, cross-functional teams* Strong customer focus, sense of urgency, and results orientation* Willingness to travel regularly to customer and manufacturing locations* Flexibility to work additional hours or alternate schedules when required by business or customer needs ## **Bonus Points If You Have*** Knowledge of electric motors and actuators* Automotive customer-quality experience* Experience managing zero-kilometer and warranty claims* Experience coordinating third-party sorting companies* Knowledge of PPAP and automotive quality requirements* Experience managing Customer PPM and quality-cost metrics* Experience working with international manufacturing plants* Familiarity with automotive Core Tools, including APQP, PPAP, PFMEA, SPC, and MSA* Experience using PDCA, Quality Problem Report, and customer-complaint tracking systems* Experience leading customer-facing containment and recovery activities ## **Work Environment*** Full-time position with working hours determined by business requirements* Work performed primarily in manufacturing and customer-site environments* Frequent exposure to production machinery and industrial equipment* Potential exposure to noise, dust, fumes, and gases* Extended periods of standing and walking* Occasional bending, squatting, and reaching above shoulder level* Frequent lifting and carrying of items weighing between 11 and 20 pounds* Occasional lifting and carrying of items weighing up to 50 pounds* Required use of company-provided personal protective equipment* Compliance with all applicable customer-site and facility-safety requirements ## **How to Apply**Apply online at **www.johnsonelectric.com**. We can’t wait to meet you!***Come join our global, inclusive & diverse team***Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.**About Johnson Electric Group**The Johnson Electric Group is a global leader in electric motors, actuators, motion subsystems and related electro-mechanical components. It serves a broad range of industries, including Automotive, Smart Metering, Medical Devices, Business Equipment, Home Automation, Ventilation, White Goods, Power Tools, and Lawn & Garden Equipment. The Group is headquartered in Hong Kong and employs over 30,000 individuals in over 20 countries worldwide. Johnson Electric Holdings Limited is listed on The Stock Exchange of Hong Kong Limited (Stock Code: 179). For further information, please visit: www.johnsonelectric.com.