Field Quality Engineer

US11 Electrolux Consumer Products, Inc; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Electrolux Group is seeking a Field Quality Engineer for the NA Quality Team, reporting to the Product Line Quality Director. You will connect Quality with Market via Customer and Consumer Service, becoming an expert for a range of products and driving improvements to enhance consumer experiences.

You will support new product development, lead quality reporting, manage corrective actions, and collaborate across functions. Travel to Europe is expected to meet consumers, services, and customers.

Qualifications

• University degree in Engineering (or equivalent).
• Fluent English and local language (where you are located).
• 3 to 5 years of relevant experience within Quality (ideally Field/Market Quality).

Responsibilities

• Collect and analyze consumer feedback from quality reporting systems.
• Collaborate with Sales to analyze market-specific problems and drive improvements.
• Close actions to solve quality issues and deploy corrective activities.
• Lead factory quality reporting for assigned areas.
• Manage return of defective components and organize detailed analyses.
• Support field testing of appliances and deploy quality tools (FMEA, 8D, QFD).
• Work with other departments to deploy best-practice solutions.

Skills

Analytical skills

Problem solving

Team player

Project management

Curious mindset

Willingness to travel

Education

Engineering degree

Job description

Job Description For us going to work every day has an even greater purpose than putting the latest product or technology on the market. It’s about improving the everyday lives of millions. By staying humble and open for new ideas – we can push the boundaries for Dish Care, cleaning, and wellbeing at home. But to keep doing so, we need more people who want to innovate and re-imagine what life at home can be. As part of the BA NA Quality Team, reporting to Product Line Quality Director, and being located and in teamship relation in the plant, you will run the job of Field Quality Engineer You will be the connection between Quality organization and Market via Customer and Consumer Service organization. You will become an expert for a range of our products, and you will initiate activities for constant improvements of quality performances of the products thus aiming to increase the positive experience of our consumers. You will be strongly involved in supporting the development of new products as well.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collect and analyze consumers feedback, based on the data from company quality reporting systems,
• Cooperation with the Sales organization to collect and analyze market specific problems and initiate appropriate improvement activities,
• Follow / approve the closure of the actions defined to solve the quality issues,
• Collect and analyze safety risk data from the company database, initiate immediate corrective activities,
• Lead the factory quality reporting for the assigned areas
• Lead the return of defect components and appliances from the market, organize the detailed analyze, prepare the reports, and initiate improvement activities,
• Support the field test of the appliances,
• Deploy quality improvement tools in the improvement actions with the market service organization, (FMEA, 8D, QFD, etc.)
• Work with other departments, to identify and deploy best practice solutions in the factory.
• Follow EMS and ISO 9001/ 14001/45001/ 50001/ Green Spirit/Zero Waste Landfill company guidelines.

MINIMUM QUALIFICATIONS

• University degree in Engineering (or equivalent)
• It is a plus the understanding of the manufacturing process as well as a good practical understanding of product development
• It is a plus the knowledge of components and product functionality (knowledge of possible defects of the products)
• Fluent English and good local language (where you are located)
• 3 to 5 years of relevant experience within Quality (ideally in Field/Market Quality)

YOU

• Strong analytical skills and logical thinking. You analyze data in an efficient manner.
• Problem-solving approach. You turn issues into solutions.
• Team player. In this role, teamship and cross-functional collaboration are everything, so you should like to work in teams as well as on your own.
• You demonstrate proven project management skills and cost-conscious mind-set.
• Curious. You have an endless desire to always improve projects and to get better at what you do.
• Willingness to travel. You will travel in Europe to meet and visit consumers services, customers, and consumers

PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone. The employee frequently is required to walk and sit. The employee is frequently required to stand. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. It is the policy of ENA to select, develop and promote employees based on the individual's ability and job performance.

It has been, and shall continue to be, the policy of ENA to select, develop and promote employees based on the individual's ability and job performance.

It has been, and shall continue to be, the policy of ENA to provide Equal Employment Opportunity to all people in all aspects of the employer/employee relationship without regard to race, color, religion, creed, sex/gender, national origin, citizenship, age (40 or older), disability (mental, physical or visual), genetic information, sexual orientation, status as a disabled veteran, veteran of the Vietnam era or as a member of the National Guard or Military Reserve, or any other characteristic protected by applicable federal, state or local law.

It has been, and shall continue to be, the policy of ENA to maintain a working environment free of harassment and illegal intimidation.

It is further the policy of ENA to comply with all applicable Federal, State, and Local statutes concerning Equal Employment Opportunity.

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.