Field Quality & Customer Liaison Engineer

Fuyao Glass America Inc.; Town of Texas (WI); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Fuyao Glass America Inc. seeks a Customer Liaison Engineer to provide feedback on quality and inventory at customer locations and prepare precise reports describing defects to FGA teams.

The role involves visiting customers, organizing containment activities, attending trial builds, and assisting engineering to investigate root causes while ensuring professional communication and customer satisfaction.

Qualifications

• Provide feedback to FGA on quality and inventory at customer locations.
• Prepare reports that describe defects to the appropriate parties at FGA.
• Investigate and contain quality issues in a timely manner.
• Maintain and help improve customer satisfaction through effective communication and professional conduct.

Responsibilities

• Regular visits to the assigned OEMs, Dealers, and Warranties to collect, analyze, and negotiate rejected parts.
• Provide regular quality reports to FGA contact list (Quality, Advanced Quality, Liaison Manager, Sales, etc.)
• Visit customer to pick up defective products to be returned to FGA for further analysis after receiving notification from the customer
• Organize containment activities if needed. Attend trial builds and provide detailed information, pictures, and any items to help FGA achieve success.
• Represent FGA to attend customer meetings upon request.
• Assist customer engineering to help investigate root cause analysis
• Other duties as assigned Nothing in the Position Description restricts management's right to assign or re-assign duties and responsibilities to this job at any time

Skills

Quality Assurance

Manufacturing

Data Reporting

Customer Liaison

Communication

Root Cause Analysis

Cross-functional collaboration

Education

HS Diploma or GED

Tools

PowerPoint

Excel

Outlook

Manufacturing software

Job description

Fuyao Glass America Inc. seeks a Customer Liaison Engineer to provide feedback on quality and inventory at customer locations and prepare precise reports describing defects to FGA teams.

The role involves visiting customers, organizing containment activities, attending trial builds, and assisting engineering to investigate root causes while ensuring professional communication and customer satisfaction.