Field QA Leader | Team Coach & Process Optimizer

Dasher, Inc.; Cranberry Township (Butler County); On-site; USD 85,000 - 125,000; Full time

Job summary

Dasher, Inc. seeks an experienced Quality Assurance Manager to lead the Drive Clean PA program. The role blends leadership of Quality Assurance Officers with hands-on field support, client relationships, and continuous improvement across the region.

You will coach staff, analyze performance data, ensure compliance, and partner with stakeholders to deliver high-quality service. This onsite role requires travel, dedication to safety, accountability, and operational excellence.

Qualifications

• High School Diploma or GED required; Associate degree or higher preferred.
• Valid Pennsylvania driver's license and the ability to travel throughout the assigned region.
• Two years of leadership experience in quality assurance, operations, auditing, compliance, field services, or a related environment.
• Experience leading teams, managing performance, and implementing process improvements.
• Strong problem-solving, analytical, and organizational skills.
• Willing to spend time in the field supporting operations.

Responsibilities

• Provide leadership, direction, and support to a team of Quality Assurance Officers.
• Coach, mentor, and develop employees through regular feedback, performance discussions, and professional development opportunities.
• Build and maintain strong working relationships with clients, station personnel, and internal stakeholders.
• Serve as a visible and engaged leader in the field, providing hands-on support and guidance to staff and client locations.
• Monitor team performance, productivity, and quality outcomes while identifying opportunities for continuous improvement.
• Analyze operational data, reports, and trends to make recommendations that improve efficiency, consistency, and service delivery.
• Lead efforts to improve processes, strengthen compliance, and enhance the overall customer experience.
• Investigate concerns, resolve escalated issues, and collaborate with stakeholders to develop effective solutions.
• Ensure compliance with program requirements, company policies, and quality standards.
• Promote a culture of accountability, safety, teamwork, and operational excellence.
• Participate in meetings, training programs, and other business activities as needed.

Skills

Leadership

Quality Assurance

Client relations

Data analysis

Education

High School Diploma or GED

Associate degree or higher preferred

Tools

Field operations

Job description

Dasher, Inc. seeks an experienced Quality Assurance Manager to lead the Drive Clean PA program. The role blends leadership of Quality Assurance Officers with hands-on field support, client relationships, and continuous improvement across the region.

You will coach staff, analyze performance data, ensure compliance, and partner with stakeholders to deliver high-quality service. This onsite role requires travel, dedication to safety, accountability, and operational excellence.