Field-Based Quality Assurance Leader & Coach

Dasher Services, Inc.; Cranberry Township (Butler County); On-site; USD 85,000 - 120,000; Full time

Job summary

Dasher is seeking a hands-on Quality Assurance Manager to lead the Drive Clean PA program and oversee a team of QA Officers. You will coach staff, develop client relationships, and drive continuous improvement in field operations.

You will spend time in the field at client locations, analyze performance data, ensure compliance with quality standards, and resolve escalated issues. A PA driver's license and the ability to travel regionally are required.

Qualifications

• Strong leadership and people-management skills.
• Experience in quality assurance and auditing.
• Ability to build and maintain client relationships.
• Strong analytical and problem-solving abilities.
• Experience improving processes and ensuring compliance.

Responsibilities

• Lead a team of Quality Assurance Officers.
• Coach, mentor, and develop staff with regular feedback.
• Build and maintain relationships with clients, station personnel, and stakeholders.
• Provide hands-on support and guidance at client locations.
• Monitor performance, identify improvement opportunities, and drive efficiency.
• Analyze data and trends to improve service delivery.
• Lead efforts to strengthen compliance and enhance customer experience.
• Investigate concerns and resolve escalated issues.

Skills

Leadership

Quality Assurance

Client relationships

Data analysis

Process improvement

Education

High School Diploma or GED

Associate degree or higher preferred

Job description

Dasher is seeking a hands-on Quality Assurance Manager to lead the Drive Clean PA program and oversee a team of QA Officers. You will coach staff, develop client relationships, and drive continuous improvement in field operations.

You will spend time in the field at client locations, analyze performance data, ensure compliance with quality standards, and resolve escalated issues. A PA driver's license and the ability to travel regionally are required.