Quality Assurance Manager

Dasher Services, Inc.; Cranberry Township (Butler County); On-site; USD 85,000 - 120,000; Full time

Job summary

Dasher is seeking a hands-on Quality Assurance Manager to lead the Drive Clean PA program and oversee a team of QA Officers. You will coach staff, develop client relationships, and drive continuous improvement in field operations.

You will spend time in the field at client locations, analyze performance data, ensure compliance with quality standards, and resolve escalated issues. A PA driver's license and the ability to travel regionally are required.

Qualifications

• Strong leadership and people-management skills.
• Experience in quality assurance and auditing.
• Ability to build and maintain client relationships.
• Strong analytical and problem-solving abilities.
• Experience improving processes and ensuring compliance.

Responsibilities

• Lead a team of Quality Assurance Officers.
• Coach, mentor, and develop staff with regular feedback.
• Build and maintain relationships with clients, station personnel, and stakeholders.
• Provide hands-on support and guidance at client locations.
• Monitor performance, identify improvement opportunities, and drive efficiency.
• Analyze data and trends to improve service delivery.
• Lead efforts to strengthen compliance and enhance customer experience.
• Investigate concerns and resolve escalated issues.

Skills

Leadership

Quality Assurance

Client relationships

Data analysis

Process improvement

Education

High School Diploma or GED

Associate degree or higher preferred

Job description

Join a Team That Helps People Lead Happy, Healthy Lives

At Dasher, our mission is to help people lead happy, healthy lives. We believe in providing encouragement, compassion, and support to our team members, and paying those values forward in our work with clients and communities.

We are seeking an experienced and hands-on Quality Assurance Manager to provide leadership, oversight, and operational support for the Drive Clean PA program. This role is ideal for someone who enjoys leading teams, building strong client relationships, improving processes, and helping employees perform at their best. The Quality Assurance Manager will work alongside Quality Assurance Officers, identify opportunities for improvement, and ensure consistent delivery of high-quality service.

As The Quality Assurance Manager, You Will

• Provide leadership, direction, and support to a team of Quality Assurance Officers.
• Coach, mentor, and develop employees through regular feedback, performance discussions, and professional development opportunities.
• Build and maintain strong working relationships with clients, station personnel, and internal stakeholders.
• Serve as a visible and engaged leader in the field, providing hands-on support and guidance to staff and client locations.
• Monitor team performance, productivity, and quality outcomes while identifying opportunities for continuous improvement.
• Analyze operational data, reports, and trends to make recommendations that improve efficiency, consistency, and service delivery.
• Lead efforts to improve processes, strengthen compliance, and enhance the overall customer experience.
• Investigate concerns, resolve escalated issues, and collaborate with stakeholders to develop effective solutions.
• Ensure compliance with program requirements, company policies, and quality standards.
• Promote a culture of accountability, safety, teamwork, and operational excellence.
• Participate in meetings, training programs, and other business activities as needed.

We're Looking for Someone Who

• Is a strong, approachable leader who enjoys developing and supporting employees.
• Has experience working at a client site, managing teams and holding employees accountable while building engagement and trust.
• Thinks strategically and looks for ways to improve processes, systems, and outcomes.
• Is comfortable working independently and making sound decisions.
• Builds positive relationships with clients, employees, and stakeholders.
• Possesses strong problem-solving, analytical, and organizational skills.
• Communicates clearly and professionally with a variety of audiences.
• Demonstrates integrity, professionalism, and sound judgment.
• Is adaptable, flexible, and willing to spend time in the field supporting operations.

Qualifications

• High School Diploma or GED required, Associate degree or higher preferred.
• Valid Pennsylvania driver's license and the ability to travel throughout the assigned region.
• Two years of leadership experience in quality assurance, operations, auditing, compliance, field services, or a related environment.
• Experience leading teams, managing performance, and implementing process improvements.

Work Environment- This position is part of Dasher's onsite essential workforce and is not typically eligible for remote work.

Why Join Dasher?

At Dasher, we know that great results start with great leadership. This role offers the opportunity to make a meaningful impact by supporting employees, strengthening client relationships, and helping shape the future of our quality assurance operations. If you're a leader who enjoys coaching others, solving problems, improving processes, and being actively involved in day-to-day operations, we'd love to hear from you.

If hired for a position that requires driving, as a condition of employment, you must submit to a motor vehicle driving record check in addition to full background check and drug screening.