Operations Process QA Manager (Local to DC)

Modaxo; Washington; On-site; USD 120,000 - 160,000; Full time

Job summary

Modaxo seeks a Quality Assurance Manager to oversee quality processes for a mission-critical system and data of record. You will ensure data integrity, system accuracy, and regulatory compliance across software, integrations, and downstream workflows.

The role partners with Care, Operations, R&D, Product, and external stakeholders to prevent defects and drive quality culture. You will define and maintain a comprehensive quality framework, approve release readiness, lead root cause analyses,

Qualifications

• Oversee quality assurance across the system of record and related processes.
• Define and refine quality standards aligned with SLAs and regulations.
• Lead investigations and CAPA for defects and data issues.

Responsibilities

• Develop and maintain a quality governance framework for software, integrations, and data flows.
• Provide QA oversight for production control, mail processing, and notices.
• Lead root cause analyses and drive corrective actions across systems and workflows.
• Monitor data quality metrics and ensure timely, compliant reporting.
• Collaborate with cross-functional teams and external stakeholders on quality risks.

Skills

Quality management

Process improvement

Data quality

Regulatory compliance

Root cause analysis

Stakeholder communication

Job description

Job Summary:

The Quality Assurance (QA) Manager is responsible for overseeing and continuously improving quality processes for supporting a mission-critical system and data of record. This role ensures data integrity, system accuracy, compliance with contractual and regulatory requirements, and operational excellence across software, integrations, and downstream operational workflows (e.g., enforcement, adjudication, payments, and reporting).
The role partners closely with Customer Care, Operations, Research & Development (R&D), Product, and external stakeholders (e.g., client, vendors, payment processors) to proactively identify risks, prevent defects, and drive a culture of quality and accountability.

Job Description:

Quality Strategy & Governance

• Refine and maintain a comprehensive quality management framework covering operational processes, integrations, software releases, configurations, and data flows.
• Establish and refine quality standards, acceptance criteria, and control points aligned with contractual SLAs, regulatory requirements, and customer expectations.
• Own quality-related policies, procedures, and documentation for systems of record.

Process Oversight & Continuous Improvement

• Oversee quality assurance processes across and impacting the system of record.
• Provide quality oversight for production control and mail center processing, ensuring timely, accurate, and compliant handling of enforcement-related outputs (e.g., notices, citations, correspondence).
• Establish and monitor controls for intake, batching, indexing, mailing, and data resolution processes to prevent defects, delays, or compliance issues.
• Lead root cause analysis for defects, incidents, data discrepancies, or processing errors across both system and physical workflows; ensure corrective and preventive actions are implemented and tracked.
• Identify trends and systemic risks across software and operational processes; recommend and drive process improvements to reduce rework, errors, and customer impact.

Testing & Release Quality

• Ensure appropriate test strategies are in place (functional, regression, integration, data validation, UAT support).
• Review and approve release readiness from a quality and risk perspective.
• Partner with R&D and Product to ensure defects are prioritized appropriately and resolved within agreed timelines.

Data Quality & Systems Integrity

• Ensure accuracy, completeness, and timeliness of data across enforcement, citation lifecycle, adjudication, payment, and reporting modules.
• Oversee reconciliation processes and quality checks for integrations (e.g., payment processors, DMV/agency systems, third-party vendors).
• Define and monitor data quality metrics and controls.

Compliance & Audit Support

• Ensure compliance with applicable laws, regulations, and contractual obligations relevant to parking and traffic enforcement systems.
• Support internal and external audits, client reviews, and regulatory inquiries related to quality, data integrity, and system controls.
• Maintain evidence and documentation required for audits and customer assurance.

Team Leadership & Development

• Lead, mentor, and develop production control and mail processing teams.
• Foster a proactive, detail-oriented, and collaborative quality culture.

Stakeholder Communication

• Serve as the primary point of accountability for quality-related escalations.
• Collaborate with customer-facing teams to address client-reported issues and prevent recurrence.
• Communicate quality risks, findings, and recommendations clearly to leadership and cross-functional partners.

Worker Type:

Regular

Number of Openings Available:

1