Field Property Claims Specialist II - Remote/Field

Indiana Farmers Insurance; Indianapolis (IN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free Health insurance (Associate Only)

Free Dental insurance (Associate Only)

Free Vision insurance (Associate Only)

Free Life insurance

Free Short-Term & Long-Term Disability

2% 401k Company Match

11% 401k Company Contribution

Excellent Paid Time Off

Generous Parental Leave

Day of Service

Education Incentive Program

Employee Assistance Programs

Matching funds up to $100 for charity

Recognition awards & social events

Job summary

Indiana Farmers Insurance is seeking a Field Property Claims Representative II to investigate and resolve moderately complex to complex personal, commercial, and farm property claims in the Central Indiana territory. This field-based role requires strong judgment, customer care, and the ability to explain decisions clearly to members and agents.

You will manage claims from first notice through settlement, review coverage, estimate losses, coordinate vendors, and support mediation or litigation

Qualifications

• Three to five years of property claims experience, preferably with an insurer.
• Experience investigating, evaluating, negotiating, and resolving property claims.
• Strong knowledge of insurance concepts, policy provisions, and coverage interpretation.
• Ability to inspect structural losses and access roofs, basements, crawl spaces, and other loss locations.

Responsibilities

• Investigate property losses through on-site and off-site inspections to determine coverage, liability, damages, and appropriate resolution.
• Handle claims from first notice through settlement, including reviewing claim setup, assessing coverage, establishing and adjusting reserves, documenting activity, and issuing payments within established authority.
• Inspect, evaluate, and estimate losses across personal, commercial, and farm property types; including roofs, basements, crawl spaces, and agricultural structures.
• Communicate clearly and promptly with members, claimants, agents, vendors, and other partners by phone, text, email, writing, and in person; explain decisions and manage expectations through difficult conversations.
• Manage claim vendors and experts, control claim expenses, and pursue subrogation and salvage opportunities when appropriate.
• Review pending claims and take timely action to move files toward resolution; identify issues outside authority and refer them appropriately.

Skills

Property claims

Investigation & evaluation

Negotiation

Communication

Field work

Decision making

Education

College degree

Insurance designations CPCU/AIC/SCLA

Tools

Xactimate

Job description

Indiana Farmers Insurance is seeking a Field Property Claims Representative II to investigate and resolve moderately complex to complex personal, commercial, and farm property claims in the Central Indiana territory. This field-based role requires strong judgment, customer care, and the ability to explain decisions clearly to members and agents.

You will manage claims from first notice through settlement, review coverage, estimate losses, coordinate vendors, and support mediation or litigation