Field Property Adjuster - Dallas, TX

MSCCN; Dallas (TX); On-site; USD 66,000 - 112,000; Full time

Job summary

National General seeks an Experienced Field Property Adjuster to handle complex homeowner property claims across the Dallas–Fort Worth area. You will investigate losses, determine coverage, assess damages, and prepare detailed estimates while delivering exceptional service to customers.

The role requires on-site inspections, strong knowledge of Xactimate, and the ability to mentor junior adjusters. Prior field adjusting experience in the Dallas–Fort Worth market is preferred.

Qualifications

• Residential property claims handling experience required.
• Experience writing and reviewing Xactimate repair estimates.
• Strong negotiation and customer communication skills.

Responsibilities

• Investigates losses and determines coverage for complex 1st party homeowner claims.
• Prepares detailed repair estimates and negotiates settlements.
• Mentors less experienced adjusters and shares best practices.
• Ensures regulatory compliance and fair claims handling.
• Documents all activities in the files and communicates with customers.

Skills

Residential property

Xactimate Estimating

Negotiation

Customer communication

On-site inspections

Tools

Xactimate

Job description

Benefits and Perks

• We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

Responsible for investigating and confirming the facts of loss for the most complex Homeowner’s Claims. Determines coverage, damages and otherwise adjusts and negotiates claims within limit of authority. Responsible for creating a comprehensive estimate of damages for the most complex first party homeowner claims leading to the proper disposition. This role is utilized as peer mentor and may assign direction to more junior employees, having mastered our processes and obtained technical expertise.

National General is seeking an Experienced Field Property Adjuster to handle complex homeowner property claims throughout the Dallas-Fort Worth, Texas area.

In this role, you will investigate losses, determine coverage, assess damages, prepare detailed repair estimates, and negotiate claim settlements while delivering exceptional customer service.

The ideal candidate will have strong experience handling residential property claims, writing Xactimate estimates, conducting on-site inspections, and managing complex first-party homeowner losses. This position also serves as a technical resource and mentor to less experienced adjusters.

Preferred Experience

• Residential property claims handling
• Writing and reviewing Xactimate repair estimates
• First-party homeowner claims investigations
• Coverage analysis and damage assessment
• Negotiating claim settlements and managing complex losses
• Strong customer communication and relationship-building skills
• Prior field adjusting experience in the Dallas-Fort Worth market preferred

Key Responsibilities

• Exhibits mastery estimating fundamentals in order to create estimates of damages on the most complex 1st party homeowner losses of all severities
• Builds mastered relationships with both internal and external customers
• Interprets regulatory compliance and fair claims practices
• Negotiates settlements, makes settlement payments and documents all activities in the most complex of files
• Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad hoc training
• Recommends process improvements

  This job does not have supervisory duties.

  Additional Qualifications/Responsibilities

  • Customer Service
  • Negotiation
  • Policy Interpretation
  • Property Claims
  • Property Damage
  • Residential Property
  • Xactimate Estimating

  Compensation

  Base compensation offered for this role is $65,600 – $111,550 annually.

  And is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.