Field Project Specialist

GOJO, Makers of PURELL; Fort Lauderdale (FL); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

Paid vacation

Paid sick time

Paid holidays

401(k) plan

Tuition reimbursement

Job summary

GOJO, Makers of PURELL is seeking a Field Project Specialist based in central Florida with travel 100% of the time. The role supports dispensing systems implementations, site surveys, and post-installation service across customer locations.

The position requires a technical degree or equivalent experience, strong communication, and the ability to coordinate cross-functional teams. Travel is mandatory, with comprehensive benefits and bonus eligibility.

Qualifications

• Four year technical degree preferred or equivalent work experience.
• Minimum one year experience in Quality Assurance, Technical service, or Customer Service.
• Background in dispensing or field service is a plus.
• Lean Six Sigma and/or project management certification is a plus.

Responsibilities

• Execute pre-installation site assessments for dispensing systems installation projects to determine materials requirements.
• Perform quality assessment, technical troubleshooting, post-installation audit, and installation support in the field.
• Develop relationships with project champions at customer facilities to support installation and service projects.
• Collaborate with Field Operations and other functions to implement dispensing systems solutions at customer locations.
• Support sales calls and service visits as a subject matter expert.

Skills

Customer service

Field service

Communication

Project coordination

Education

Four year technical degree preferred

Equivalent work experience in QA/Technical service/Customer service (1 year)

Tools

MS Word

Excel

PowerPoint

Job description

Information about #32768 Field Project Specialist

Work Location: this role is based out of central FL and travels 100% of the time (typically Monday through Friday)

The expected starting pay for this role is between 43,000.00 - 59,200.00 per year. Within this range, an offer will depend on factors such as level of experience and technical competencies relevant to this specific role, as well as internal equity considerations. In addition to base pay, all GOJO team members are bonus eligible and eligible to receive paid vacation, sick time and paid company holidays.

Our comprehensive benefits package includes major medical, dental, vision, life insurance, parental leave, 401(k), tuition reimbursement and many other benefits. Click Here for a complete list.

Role Objective

• Execute pre-installation site assessments for dispensing systems installation projects to determine accurate materials requirements
• Execute quality assessment, technical troubleshooting, post-installation audit, installation support, and other tasks in the field as directed in support of company strategies
• Create relationships with project champions at customer facilities in support of installation and service projects
• Collaborate within the Field Operations team and across functions to support the implementation of dispensing systems solutions at customer locations
• Collaborate with installation/service partners and customers to as needed to support the implementation of dispensing systems solutions at customer locations
• Support selling team as a “subject matter expert” during sales calls and service visits
• Support other activities as needed to strengthen and extend GOJO's presences in dispensing systems markets.

Essential Functions And Responsibilities

• Professional execution of pre-implementation planning processes, installation audit and support, and post-implementation service including appropriate/timely internal and external communication
• Meet/Exceed service commitments for implementation and post-implementation support programs
• Defuse volatile customer situations by listening intently, identifying the key pain point, and offering service/support where appropriate
• Help customer understand root cause of dispenser/system performance issues and ensure recommended resolution will meet customer’s expectations
• Fully support dispensing system warranties
• Is attentive to customer needs/requests outside area of expertise/responsibility. Escalates customer requests to appropriate internal resources for resolution
• Activities/interaction support long-term customer relationships
• Leverage internal network to ensure high levels of customer satisfaction
• Partner with field sellers to understand and meet customer/end-user expectations
• Plan and execute daily/weekly work autonomously (remote)
• Plan/manage schedules to support timely site survey, service, and audit activities. Coordinate closely with end-user (champion), GOJO Seller, GOJO Sales Ops, and GOJO Field Ops to ensure schedules and expectations are aligned
• Complete daily, weekly, and monthly scorecarding as needed to monitor results
• Skillfully assess customer and end-user leadership environments to identify formal/informal leaders and influencers to support effective/timely communication throughout the survey, service, or audit
• Communicate with installers during onsite audits to provide feedback/direction on installation practices. Correct behaviors that do not comply with GOJO installation standards and expectations. Seek support from GOJO installation management team to address significant concerns.
• Act quickly to resolve technical issues leveraging multiple resources
• Balance multiple projects in various stages of implementation and various locations with various team members concurrently. Adjust quickly as required by end-user schedule changes
• Coordinate with logistics team to ensure timely/complete delivery of necessary material
• Partner with clinicians, engineers, product management, and sales throughout project to share learnings in support of product/service improvement/development efforts
• Provide timely post-implementation service for SMARTLINK™ (emerging technology, networked devices, big-data, infrared sensor placement) systems to address any system or device failures

Education and Experience

• Four year technical degree preferred
• In lieu of degree, equivalent work experience required with a minimum one year experience in Quality Assurance, Technical service, or Customer Service
• Background in dispensing, field service knowledge may offset education/experience requirements
• Lean Six Sigma and/or project management certification a plus

Other Qualifications Include

• Intermediate level of proficiency with MS Word, Excel, and PowerPoint
• Demonstrated ability to communicate ideas clearly and concisely to leadership
• Demonstrated ability to prioritize and balance multiple priorities and projects

Supervision/Coordination

Influence of and close coordination with employees who do not report to this position is critical to the success of the role

Travel Requirements

Overnight Travel - 100% - required

Valid driver's license required with acceptable points limit attained

FLSA Status

Non-Exempt

Compensation & Benefits

The expected starting pay for this role is between 43,000.00 - 59,200.00 per year. Within this range, an offer will depend on factors such as level of experience and technical competencies relevant to this specific role, as well as internal equity considerations. In addition to base pay, all GOJO team members are bonus eligible and eligible to receive paid vacation, sick time and paid company holidays.

Our comprehensive benefits package includes major medical, dental, vision, life insurance, parental leave, 401(k), tuition reimbursement and many other benefits. Click Here for a complete list.

For more than 80 years, our company has been powered by people who are energized by helping the world experience greater health and well-being.

The positive impact of our PURELL® hand and surface hygiene solutions is driven by our global community of highly collaborative and talented team members who love to learn, innovate, care for each other, and deliver our Purpose of Saving Lives and Making Life Better.

We look for people who are inclusive, results driven, customer-focused, and passionate about impacting the health and well-being of people, businesses, and communities around the world.

Clorox Purell is the business name of GOJO Industries, LLC, and we are an Aff­irmative Action and Equal Opportunity Employer. We value different backgrounds, experiences, and perspectives, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Applicants must be legally authorized to work in the United States.