Field Production Printer Technician

Datamax Inc.; Coppell (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental & Vision Insurance

401(k) with Company Match & Profit-Sh?

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Paid Time Off & Company Holidays

Educational Assistance

Employee Assistance Program

Ongoing Technical Training & Career De

Job summary

Datamax Texas is seeking an experienced Field Production Technician to join our service team in Coppell, TX. This role installs, maintains, troubleshoots, and repairs high-volume production print equipment at customer locations, requiring strong mechanical, electrical, and networking skills and a commitment to exceptional customer service.

The ideal candidate will work Monday through Friday, have 3+ years of relevant experience, and maintain a clean driving record.

Qualifications

• 3+ years of experience servicing production print equipment or multifunction devices.
• Strong troubleshooting in mechanical, electrical, networking, and software environments.
• Experience with Windows operating systems and network connectivity.
• Excellent communication and customer service skills.
• Ability to work independently and manage a daily service territory.
• Valid driver's license with a clean driving record.
• Ability to lift equipment and parts weighing up to 75 pounds.

Responsibilities

• Install, configure, maintain, and repair production print equipment at customer sites.
• Diagnose and resolve mechanical, electrical, software, and network-related issues.
• Perform preventative maintenance to maximize equipment performance and reliability.
• Install firmware, drivers, and software updates as needed.
• Configure network connectivity, IP addressing, and print solutions.
• Accurately document service calls, repairs, parts usage, and customer interactions.
• Educate customers on proper equipment operation and preventative maintenance.
• Maintain inventory of service parts and company tools.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Represent Datamax professionally while providing exceptional customer service.

Skills

Troubleshooting

Windows OS

Network connectivity

Customer service

Independent work

Driver's license

Lifting 75 lbs

Service territory management

Tools

Canon Production Print certification

Job description

Datamax Texas is seeking an experienced Field Production Technician to join our service team in Coppell, TX. This role installs, maintains, troubleshoots, and repairs high-volume production print equipment at customer locations, requiring strong mechanical, electrical, and networking skills and a commitment to exceptional customer service.

The ideal candidate will work Monday through Friday, have 3+ years of relevant experience, and maintain a clean driving record.