Field Product Support Specialist – Marine Electronics

Flir Systems Limited; United States; Remote; USD 48,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Job summary

Raymarine seeks a Product Support Specialist to be the primary technical contact for OEM boat builders, dealers, and end users. You will provide expert field-based support, diagnose issues, and work with internal teams to ensure customer satisfaction.

This role involves travel across Italy and other European Mediterranean regions, supporting Raymarine and FLIR products, and participating in trade shows and demonstrations.

Qualifications

• Technical or scientific qualification (degree or secondary school diploma).
• Strong analytical and troubleshooting skills.
• Good understanding of electrical and electronic systems.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with customers and colleagues.
• Proactive approach with strong initiative and self-motivation.
• Good level of English.

Responsibilities

• Provide field-based technical support for Raymarine, Raymarine Commercial, FLIR, Maretron, and Octoplex products.
• Support customers across Italy and other territories managed by Raymarine Italia, including Slovenia, Croatia, Greece, and Malta.
• Diagnose and resolve product-related technical issues efficiently and professionally.
• Act as the main point of contact for customers requiring technical assistance and after-sales support.
• Collaborate closely with internal Customer Service and technical teams to resolve complex cases.
• Participate in trade shows, exhibitions, product demonstrations, and promotional events.
• Maintain strong relationships with OEMs, dealers, installers, and end users.

Skills

Technical mindset

Analytical troubleshooting

Customer relationship building

Strong English

Communication skills

IT literacy

Proactive mindset

Education

Technical or scientific qualification

Tools

IT systems

Job description

Raymarine seeks a Product Support Specialist to be the primary technical contact for OEM boat builders, dealers, and end users. You will provide expert field-based support, diagnose issues, and work with internal teams to ensure customer satisfaction.

This role involves travel across Italy and other European Mediterranean regions, supporting Raymarine and FLIR products, and participating in trade shows and demonstrations.