Field Product Support Engineer

Bruker Daltonics; San Jose (CA); On-site; USD 86,000 - 130,000; Full time

Job summary

Bruker Daltonics in San Jose, CA, seeks a Product Support Engineer to provide best-in-class post-sale support for metrology instrumentation. The role emphasizes diagnosing complex electro-mechanical issues, enabling rapid problem resolution, and maintaining peak instrument performance.

You will train customers, develop service documentation, and collaborate with engineering to implement improvements, often traveling to customer sites to support deployments and upgrades.

Qualifications

• PhD or MSc/BSc with relevant experience in scientific or engineering field
• Strong instrumentation background and problem-solving能力
• Experience documenting and training for post-sale support

Responsibilities

• Provide best-in-class post-sale support and drive customer experience improvements.
• Diagnose and troubleshoot electro-mechanical hardware and software instrument issues.
• Serve as primary technical liaison between factory and field; provide escalation support and on-site execution.

Skills

Customer-facing communication

Technical troubleshooting

Electro-mechanical hardware

Field service experience

Training / teaching

Education

PhD in scientific/engineering

MSc in scientific/engineering with 3 years experience

BSc in scientific/engineering with 5 years experience

Tools

Oscilloscope

Multimeter

Job description

Bruker Daltonics in San Jose, CA, seeks a Product Support Engineer to provide best-in-class post-sale support for metrology instrumentation. The role emphasizes diagnosing complex electro-mechanical issues, enabling rapid problem resolution, and maintaining peak instrument performance.

You will train customers, develop service documentation, and collaborate with engineering to implement improvements, often traveling to customer sites to support deployments and upgrades.