Field Product Advisor

Pentair plc; Sanford (NC); On-site; USD 71,000 - 132,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee stock purchase program

Disability benefits

Life insurance

Parental leave

Tuition reimbursement

Paid time off

Wellness programs

Job summary

Pentair plc is seeking a Field Product Advisor to support pool professionals with expert-level technical guidance and training in the Portland, OR area. The role partners with Sales, Warranty, and Training Leadership to ensure product knowledge and installation best practices are applied in the field.

The position emphasizes field education, customer confidence, and rapid adoption of products, with travel up to 70% and potential eligibility for incentive compensation.

Qualifications

• Minimum 5+ years of experience in technical support, product training, or field service.
• Strong interpersonal and communication skills.
• Experience collaborating with third-party service providers.
• Bachelor’s degree preferred.
• Background in manufacturing, mechanical, or industrial settings is a plus.

Responsibilities

• Provide on-site and virtual technical support with Sales, Warranty, and Regional Supervisors.
• Deliver product training and live demonstrations at customer locations and events.
• Assist with field validation, warranty readiness, and feedback loops to Product and Engineering teams.
• Build and manage relationships with third-party service partners.
• Gather actionable field insights to improve training content and product updates.
• Travel up to 70% depending on region and event activity.

Skills

Technical support

Product training

Field service

Communication

Vendor management

Education

Bachelor’s degree

Job description

Job Description:At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.The Field Product Advisor serves the Portland, Oregon area as a key post-sale resource supporting our top pool professionals and driving field performance. This role delivers expert-level products and technical support with collaboration with Sales, Warranty, Regional Support Partners, and Training Leadership. It is responsible for managing technical relationships, supporting in-field education efforts, and ensuring consistent application of product knowledge and installation best practices. This position reports to the Regional Technical Supervisor and plays a pivotal role in strengthening customer confidence, accelerating adoption, and reinforcing quality through trusted field presence.Key ResponsibilitiesDeliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidanceFacilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standardsSupport product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teamsBuild and manage relationships with third party service partners, reinforcing product performance and adhere to Pentair standardsAct as a field liaison between Sales, Product Management, Customer Support, and Training & EducationGather and share actionable insights from the field to improve training content, warranty analysis, and product updatesTravel required up to 70% depending on region and event activityQualifications5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial settingStrong interpersonal and communication skills, with the ability to simplify complex technical conceptsDemonstrated ability to manage and collaborate with third-party service providersPreferred: background in pool equipment, HVAC, plumbing, electrical, or similar trades, bachelor’s degreeCompensation:For this full-time position working at this location, the anticipated annualized base pay range will be from $71000- $131800 / year. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs. This position may be eligible for other forms of compensation such as, annual incentive bonus.Benefits:As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.Equal Opportunity EmployerPentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.