Field Print Support Technician I

Experis Technology Group; Cincinnati (OH); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Health Savings Account

401(k) with Match

Weekly Pay

Job summary

ManpowerGroup, on behalf of its client, is seeking a Field Print Support Technician I to join the Field Services team in Cincinnati, OH. Responsibilities include on-site support for printing devices, troubleshooting, and consumables replenishment, following established processes to ensure reliable print operations.

The role emphasizes customer-first service, adherence to scripted procedures, and meeting response times in a controlled field environment.

Qualifications

• Printer maintenance, troubleshooting, consumables handling.
• On-site support and customer-facing service skills.
• Ability to follow documented processes and protocols.

Responsibilities

• Monitor assigned systems to detect performance issues and resolve technical problems on supported hardware and software using established protocols.
• Perform routine installations and configurations, including assembling and integrating system/product components according to standard procedures.
• Execute approved and documented scripted change management activities while following incident, change, and problem management processes.
• Provide on-site support by clearing paper jams, replacing toner/consumables/paper, and assisting end users with device functionality.
• Maintain production goals and contract-required response times while ensuring data confidentiality and supporting operational plans with minimal supervision.

Skills

Printer maintenance

Troubleshooting

Consumables management

On-site support

Education

High School Diploma/GED

Job description

Our client, a technology services organization, is seeking a Field Print Support Technician I to join their team. As a Field Print Support Technician I, you will be part of the Field Services team supporting on-site customer environments. The ideal candidate will have strong troubleshooting skills, a customer-first mindset, and the ability to follow documented processes with accuracy and consistency—so you can deliver reliable print support and keep operations running smoothly.

Job Title:Field Print Support Technician I

Location:Cincinnati, OH

Pay Range: $19- $25

Must Have Experience:

• Printer Repair/Replace/ Troubleshoot experience
• Replace toner/consumables/paper
• Ensure adequate consumables are available at customer sites
• Clear paper jams, Ink

What's the Job?

• Monitor assigned systems to detect performance issues and resolve technical problems on supported hardware and software using established protocols.
• Perform routine installations and configurations, including assembling and integrating system/product components according to standard procedures.
• Execute approved and documented scripted change management activities while following incident, change, and problem management processes.
• Provide on-site support by clearing paper jams, replacing toner/consumables/paper, and assisting end users with device functionality.
• Maintain production goals and contract-required response times while ensuring data confidentiality and supporting operational plans with minimal supervision.

What's Needed?

• High School Diploma/GED or higher secondary education, or equivalent work experience demonstrating competence.
• Typically 2-5 years of related experience, preferably in maintenance, quality, or a related field.
• Ability to manage consumable inventory and ensure adequate supplies are available at customer sites.
• Comfort with initial troubleshooting, swapping devices with spares as needed, and coordinating with HP with SW-branded support.
• Strong attention to process: follow incident/change/problem management timeframes, document work, and escalation incident trends when required.

What's in it for me?

• Work directly with customer devices and real-world issues, using structured protocols to drive fast, accurate resolutions.
• Build confidence through repeatable, scripted change management and consistent incident/problem workflows.
• Contribute to production goals and customer satisfaction by meeting response-time expectations.
• Develop practical field support skills across installations, configurations, and device-level troubleshooting.
• Support department-level operational plans by sharing technical information and improving standard processes.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.