Field Policy & Programs Lead - Telework Eligible

Texas Health and Human Services; Austin (TX); Hybrid; USD 52,228 - 87,048; Full time

Benefits offered by this job

100% paid health insurance

Pension plan

Paid holidays

Vacation & sick leave

Career advancement

Dental & life insurance

Job summary

Texas Health and Human Services Commission (HHSC) invites you to join the Field Policy team as a Field Policy Services & Support Lead. The role focuses on high‑level policy analysis, program development, and project management to support field staff and improve eligibility operations across Texas.

The position reports to Field Policy leadership and requires coordinating with internal and external stakeholders, developing training, and ensuring policy compliance.

Qualifications

• Graduation from a four-year college or university; relevant work experience may substitute.
• Four years of experience with MEPD and Texas Works programs (Medicaid, CHIP, HTW, MBCC, SNAP, TANF).
• Recent TIERS experience related to eligibility determinations.
• Experience applying local, state, and federal laws related to Texas Works and MEPD programs.
• Experience developing advanced deliverables, reports, or technical writing.
• Experience in project management and policy development.
• Experience gathering, assembling, correlating, analyzing facts, and preparing concise reports.

Responsibilities

• Plan and oversee the development and ongoing operation of programs and services.
• Lead, plan, and coordinate projects.
• Analyze policy to support eligibility operations field staff.
• Develop and provide training.
• Prepare and review high‑quality briefing materials and policy documents used by field staff.
• Provide subject matter expertise on policy for agency staff, governmental agencies, community organizations, provider organizations, and the general public.
• Ensure compliance and resolve program issues.
• Communicate policy and research orally and in writing.
• Facilitate meetings with internal and external stakeholders.
• Make recommendations for senior and executive management decisions.
• Prepare high‑quality written reports, correspondence, and other documents.
• Maintain, update, and monitor SharePoint sites.

Skills

Policy analysis

Program management

Project leadership

Stakeholder engagement

Research

Technical writing

SharePoint

Communication

Education

Bachelor's degree

Tools

MS Word

PowerPoint

Excel

Adobe Acrobat

MS Project

Job description

Texas Health and Human Services Commission (HHSC) invites you to join the Field Policy team as a Field Policy Services & Support Lead. The role focuses on high‑level policy analysis, program development, and project management to support field staff and improve eligibility operations across Texas.

The position reports to Field Policy leadership and requires coordinating with internal and external stakeholders, developing training, and ensuring policy compliance.