Field Plumbing Service Professional

Miles Plumbing & Heating; Okemos (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Paid vacation

Cell phone stipend

Full-time W-2 employment

Overtime opportunities

Field resources for job execution

Tool allowance

Uniforms after rebrand

Job summary

Miles Plumbing & Heating is seeking a Michigan-licensed Journeyman Plumber with strong residential service experience to diagnose, repair, and install plumbing systems. You will interact with customers, prepare estimates, and manage calls from dispatch through completion.

The role includes light commercial work and an opportunity to mentor developing plumbers. Proficiency with ServiceTitan and mobile tools is preferred, along with a valid driver's license and ability to lift up to 100 pounds.

Qualifications

• Michigan journeyman license required.
• Residential plumbing service experience required.
• Strong diagnostic and troubleshooting skills.

Responsibilities

• Diagnose plumbing problems and determine the appropriate course of action.
• Complete residential and light commercial repairs, maintenance, and installations.
• Service plumbing fixtures, drains, piping, water heaters, pumps, valves, hydronic components, and related equipment.
• Present customers with clear explanations of recommended repairs and replacement options.
• Prepare accurate estimates and obtain approval for work.
• Take ownership of service calls from dispatch through completion.
• Maintain clean and professional work areas.
• Perform quality checks and document completed work.
• Collect payments when required.
• Use ServiceTitan for scheduling information, job notes, photos, time tracking, estimates, invoices, recommendations, and follow-up documentation.

Skills

Problem diagnosis

Customer service

Communication

Mobile tech use

ServiceTitan familiarity

Physical stamina

Education

Michigan Journeyman Plumber license

Tools

ServiceTitan

Job description

Miles Plumbing & Heating

Field Plumbing Service Professional

Build Your Career With Miles Plumbing & Heating

Miles Plumbing & Heating has been part of the Greater Lansing community since 1951. Our locally owned company brings more than 100 years of combined experience to residential and commercial plumbing and boiler-heating services.

We're investing in our people, technology, and service operation as we continue to grow. We are looking for experienced tradespeople who want to contribute to that growth rather than simply run another service route.

The Role

Our Dimondale, MI team is looking for a Michigan-licensed Journeyman Plumber with strong residential service experience.

You will be responsible for diagnosing plumbing problems, completing repairs and installations, working with customers, preparing estimates, and managing assigned calls through completion. The role also includes light commercial service and opportunities to support developing plumbers in the field.

What You'll Be Responsible For

• Diagnose plumbing problems and determine the appropriate course of action.
• Complete residential and light commercial repairs, maintenance, and installations.
• Service plumbing fixtures, drains, piping, water heaters, pumps, valves, hydronic components, and related equipment.
• Present customers with clear explanations of recommended repairs and replacement options.
• Prepare accurate estimates and obtain approval for work.
• Take ownership of service calls from dispatch through completion.
• Maintain clean and professional work areas.
• Perform quality checks and document completed work.
• Collect payments when required.
• Use ServiceTitan for scheduling information, job notes, photos, time tracking, estimates, invoices, recommendations, and follow-up documentation.

What We Expect From You

Within your first 90 days, you should be able to independently manage a full daily service schedule while meeting our standards for workmanship and customer care.

Strong performance means accurately identifying problems, reducing callbacks, keeping digital job records complete, communicating clearly with customers and dispatch, and helping apprentices learn safe and effective work practices.

Required Experience & Skills

• Current Michigan Journeyman Plumber license.
• Experience in residential plumbing service, repair, maintenance, and installation.
• Strong plumbing diagnostic and troubleshooting skills.
• Ability to work independently in the field.
• Knowledge of plumbing fixtures, piping, drainage, water heaters, pumps, valves, and hydronic systems.
• Strong communication and customer-service skills.
• Ability to clearly discuss estimates, recommendations, and repair options.
• Comfortable using mobile technology.
• ServiceTitan or similar field-service software experience is preferred.
• Valid driver's license and safe driving record.
• Ability to safely lift and carry up to 100 pounds.

Benefits

• Health, dental, vision, and life insurance
• Paid vacation and holidays
• Cell phone stipend
• Full-time W-2 employment
• Overtime opportunities
• Company-provided field resources
• Tool allowance
• Uniforms following rebrand