Field Performance Technician

NextGenEnergyJobs; Northern (KY); On-site; USD 52,000 - 76,000; Full time

Job summary

NextGenEnergyJobs is seeking a field service technician to troubleshoot and resolve warranty and service issues on solar systems, including modules, inverters, and monitoring components. You will investigate leaks, document findings, and coordinate with supervisors and engineers to close out work orders.

Take ownership of Field Service Dispatches, communicate status in Salesforce, and maintain safety and quality standards while delivering excellent customer service in a fast-paced environment.

Qualifications

• High School diploma is required.
• 1 - 3 years of previous field construction or solar experience required.
• PV design or PV electrical experience is preferred.
• Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required
• Knowledge of the NEC and applicable codes and standards.
• Must be a motivated team player, looking to succeed.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.
• Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely
• Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating
• Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals
• Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors

Responsibilities

• Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system components
• Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations
• Communicate with the Construction Supervisor, and Engineering Team members to resolve any redline issues
• Receive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in Salesforce
• Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction
• Develop and refine processes and gain technical skills related to service work for residential solar photovoltaic systems following department policy to prepare for advanced technical skills as FPT2.

Skills

PV installation

NEC knowledge

Customer service

Safety compliance

Communication

Time management

Problem solving

Team player

Documentation

Electrical principles

Education

High School Diploma

Tools

Salesforce

Job description

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job.

Key Responsibilities

• Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system components
• Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations
• Communicate with the Construction Supervisor, and Engineering Team members to resolve any redline issues
• Receive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in Salesforce
• Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction
• Develop and refine processes and gain technical skills related to service work for residential solar photovoltaic systems following department policy to prepare for advanced technical skills as FPT2.

Requirements

• High School diploma is required
• 1 - 3 years of previous field construction or solar experience required
• PV design or PV electrical experience is preferred
• Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required
• Knowledge of the NEC and applicable codes and standards
• Must be a motivated team player, looking to succeed
• Proven track record of excellent customer service
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.
• Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely
• Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating
• Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals
• Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors