Field Parts Specialist – Drive Uptime & Upsell

Crown Equipment Corporation; Plainfield (IN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health plan

401K retirement savings

Paid parental leave

Paid holidays

Paid vacation

Tuition reimbursement

Job summary

Crown Equipment Corporation in Plainfield, IN is seeking a Parts Delivery Representative to support customer uptime by delivering parts, training customers on ordering, and maintaining accurate inventories. The role includes upselling additional parts and maintaining paperwork.

Candidate should have 2–4 years of related experience, a high school diploma or equivalent, and a valid driver’s license. Lift truck operation and safe driving record are required.

Qualifications

• 2-4 years related experience.
• High school diploma or equivalent.
• Valid driver's license, good driving record, and ability to safely operate lift trucks.
• Two years of experience as a technical parts representative or field service technician within the material handling industry preferred
• Knowledge of service parts inventory control.
• Good written and verbal communication, organizational, problem-solving, and customer care skills.

Responsibilities

• Deliver parts to existing consignment and non-consignment customers.
• Ensure customers are properly trained on parts ordering procedures and inventory organization requirements that maximize equipment uptime and overall customer satisfaction.
• Identify and sell additional parts products to existing accounts.
• Maintain proper paperwork and account management files.
• Maintain accurate, organized, and timely parts inventories within van and customer locations.
• Perform other duties as assigned inside and outside the parts department.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Job description

Crown Equipment Corporation in Plainfield, IN is seeking a Parts Delivery Representative to support customer uptime by delivering parts, training customers on ordering, and maintaining accurate inventories. The role includes upselling additional parts and maintaining paperwork.

Candidate should have 2–4 years of related experience, a high school diploma or equivalent, and a valid driver’s license. Lift truck operation and safe driving record are required.