Field Outreach Representative

Kids First; New York (NY); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Competitive hourly pay

Career growth opportunities

Supportive team environment

Job summary

Care First in The Bronx seeks a Field Outreach Representative to engage community members, generate referrals, and connect eligible individuals to our programs.

You will represent Care First at events, build partnerships with clinics and community groups, educate the public about Medicaid-related resources, and track activities in our CRM.

This role requires 1–3 years in outreach, a proactive approach, and the ability to work in the field with a flexible schedule.

Qualifications

• 1–3 years in outreach, healthcare outreach, sales, or social services.
• Strong communication and ability to connect with diverse populations.
• Experience building partnerships with community organizations.
• Valid driver's license and reliable transportation may be required.
• Ability to work in the field and attend events.

Responsibilities

• Represent Care First at community events and partner locations.
• Conduct face-to-face outreach to raise program awareness.
• Distribute educational materials and provide information.
• Identify potential participants and refer to Enrollment Team.
• Maintain referral pipelines and track activity in CRM.
• Collaborate with Enrollment Specialists for smooth referrals.

Skills

Strong communication skills

Interpersonal skills

Relationship building

Self-motivated / independent work

CRM experience

Education

High school diploma or equivalent

Associate's or bachelor's degree preferred

Tools

CRM systems

Microsoft Office

Job description

Care First is seeking a Field Outreach Representative to join our team in The Bronx. This role is responsible for engaging community members, generating referrals, and connecting eligible individuals to our programs and services. The Field Outreach Representative serves as the face of the organization in the community, building relationships with local partners and educating prospective participants about available resources.

The ideal candidate is outgoing, self‑motivated, and passionate about serving underserved populations. They enjoy working in the field, developing community partnerships, and helping individuals access healthcare and social support services.

Responsibilities

• Represent Care First at community events, health fairs, resource fairs, and partner locations
• Conduct face‑to‑face outreach activities to increase awareness of available programs and services
• Distribute educational materials and provide information to prospective participants and community stakeholders

Generate Referrals and Leads

• Identify and engage individuals who may benefit from organizational programs and services
• Collect preliminary information and refer interested individuals to the Enrollment Team for eligibility screening and intake
• Maintain a consistent pipeline of qualified referrals through proactive outreach efforts

Build Community Partnerships

• Develop and maintain relationships with healthcare providers, community‑based organizations, shelters, faith‑based organizations, senior centers, and other referral sources
• Schedule and conduct presentations to community groups and partner organizations
• Strengthen referral networks to support enrollment goals and community impact

Educate and Advocate

• Educate community members about Medicaid‑related programs, social determinants of health services, and available community resources
• Address questions and concerns while providing accurate information about organizational offerings
• Serve as a trusted resource and advocate for individuals seeking support services

Track Outreach Activities

• Document outreach efforts, referrals, community contacts, and event participation in CRM and tracking systems
• Maintain accurate records and submit activity reports as required
• Monitor outreach performance and contribute to achieving monthly and quarterly goals

Collaborate with Internal Teams

• Partner closely with Enrollment Specialists to ensure a seamless transition of referred individuals into the enrollment process
• Communicate referral trends, community needs, and partnership opportunities to leadership
• Support special projects and outreach initiatives as assigned

Compensation & Benefits

• Hourly Pay: $20–$22 per hour (based on experience)
• Career growth opportunities within a growing organization
• Supportive team environment focused on community impact

Requirements

• 1–3 years of experience in community outreach, healthcare outreach, sales, customer engagement, social services, public health, or a related field
• Strong communication and interpersonal skills with the ability to connect with diverse populations
• Experience building professional relationships and community partnerships
• Ability to work independently and manage a flexible schedule
• Comfortable working in the field, attending events, and conducting face‑to‑face outreach activities
• Strong organizational and time‑management skills
• Experience using CRM systems and Microsoft Office applications preferred
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Valid driver's license and reliable transportation may be required

Performance Expectations

• Meet established outreach, referral, and engagement goals
• Maintain active relationships with community partners and referral sources
• Participate in community events and outreach activities as scheduled
• Generate a consistent volume of qualified referrals for the Enrollment Team
• Accurately document outreach activities and participant interactions

About Care First

Care First is dedicated to improving health outcomes by connecting individuals with healthcare services and resources that address social determinants of health. Through community engagement, personalized support, and strategic partnerships, we help underserved populations access the care and assistance they need to thrive.

Our culture is built on compassion, accountability, collaboration, and a commitment to making a positive impact in the communities we serve.