Field Operations Technician

Wonder Group, INC; Swedesboro (NJ); On-site; USD 87,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) plan

Equity options

Discounted meals

Job summary

Wonder is seeking a Technology Operations Technician in New Jersey to own in-facility technology for a major production site. You will maintain computer systems, printers, scanners, and mobile devices, working with culinary and operations teams to minimize downtime and ensure smooth food production.

You will be a key liaison for IT across the facility, with opportunities to expand skills through support for the Wonder organization’s IT Service Desk.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3–5 years hands-on IT support, field technician, or systems administration.
• Diagnose, repair, and maintain varied hardware (PCs, laptops, tablets, scanners, printers).
• Networking fundamentals: TCP/IP, VLANs, DHCP, DNS, Wi‑Fi, switching/routing.
• Manage Windows, Apple, Android, and/or Chrome OS endpoints in a managed environment.
• Experience with ITSM ticketing platforms and ITIL practices.
• Ability to work independently in a fast-paced setting.
• Strong customer service and clear communication.

Responsibilities

• Serve as single point of contact for in-facility tech issues and maintenance.
• Install, configure, and maintain computer systems and peripherals.
• Troubleshoot servers, networking gear, and production equipment.
• Perform preventive maintenance to minimize downtime.
• Manage mobile device fleet via MDM; deploy and retire devices as needed.
• Monitor local network health and coordinate with IT teams.
• Maintain asset inventory and document incidents and SOPs.

Skills

IT support

Field technician

Systems administration

Networking fundamentals

Windows management

Mac/Chrome OS management

Customer service

Communication

Problem solving

Independent worker

Education

Bachelor’s degree or equivalent experience

Tools

Intune

Omnissa

MDM/UEM platform

Job description

About Wonder

About Wonder Everything’s on the menu at Wonder. Except compromise. Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot. Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale. Join us as we work to make great food more accessible. About Wonder Everything’s on the menu at Wonder. Except compromise. Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot. Behind the scenes, Wonder owns and operates every step of the dining experience — from recipe development to the technology that powers our experience — allowing us to deliver quality, variety, and consistency at scale. Wonder’s portfolio of brands includes meal-kit pioneer Blue Apron, leading online food marketplaces Grubhub and Seamless, and Emmy®-winning media company Tastemade. Together, we’re united by a single mission: to make great food more accessible. There has never been a more exciting time to join our world‑class team. We’ve brought together people who are changing the way the world eats — with grit, optimism, care, and a little bit of salt and pepper. And we’re just getting started.

About the Opportunity

As the Technology Operations Technician at Wonder, you will serve as the dedicated technology owner for one of our DISH facilities — large-scale production and distribution facilities that are the operational backbone of Wonder’s mealtime platform. DISH locations are technology-dense environments equipped with computer systems, wired and wireless networks, network-connected production equipment, handheld devices, scanners, printers, and more. In this role, you will ensure every piece of technology in your facility runs reliably and efficiently, partnering closely with culinary and operations teams to minimize downtime and keep the food flowing. Any available capacity above and beyond your facility responsibilities will be leveraged as additional support for our IT Service Desk — giving you variety and the opportunity to grow your breadth of IT skills across the broader Wonder organization.

The Impact You Will Make

Facility Technology Operations (primary responsibility)

• Serve as the single point of contact for all in‑facility technology issues, repairs, and maintenance at the primary site and assist other locations.
• Install, configure, and maintain computer systems, and peripherals (scanners, printers, handheld devices).
• Assist ETG team with troubleshooting and maintenance of servers, networking equipment (switches, wireless access points, firewalls),etc.
• Troubleshoot and resolve hardware and software issues for network‑connected production equipment and production management systems.
• Perform preventive maintenance and routine inspections of all technology assets to minimize unplanned downtime in a production environment.
• Manage mobile and handheld device fleet through MDM solutions; provision, deploy, maintain, and retire devices as needed.
• Monitor local network health and coordinate with the greater IT team to resolve connectivity, performance, and capacity issues.
• Manage a thorough and up‑to‑date asset inventory for all technology at the facility.
• Coordinate repairs, warranty claims, and service visits with vendors and internal staff on behalf of the facility.
• Ensure technology installations and configurations comply with Wonder IT standards, security policies, and change management processes.
• Document incidents with causes and resolutions and standard operating procedures in the internal knowledge base.
• Service and maintain the temperature monitoring system components consisting of the sensors and alerting profiles.
• Be a point of contact for escalation of similar issues from the MSP supporting the restaurants.

What You Bring to the Table

• Bachelor’s degree from an accredited college or university, or equivalent work experience.
• 3–5 years of hands‑on experience in an IT support, field technician, or systems administration role.
• Demonstrated ability to diagnose, repair, and maintain a wide variety of hardware — PCs, laptops, tablets, handheld scanners, printers, and network‑connected devices.
• Working knowledge of networking fundamentals: TCP/IP, VLANs, DHCP, DNS, Wi‑Fi (802.11 standards), and switching/routing concepts.
• Experience managing and troubleshooting Windows, Apple, Android, and/or Chrome OS endpoints in a managed environment (Intune, Omnissa, or similar MDM/UEM platform).
• Familiarity with ITSM ticketing platforms (ServiceNow, Jira Service Management, or equivalent) and adherence to ITIL best practices.
• Ability to work independently and prioritize competing demands in a fast‑paced production or operations environment.
• Strong customer service orientation — clear, patient, and professional communication with both technical and non‑technical colleagues.
• Comfort working in a warehouse environment — this role involves regular floor presence around active food production and warehouse distribution.
• Track record of sound judgment, problem‑solving, and organizational skills.

Nice to Have

• Experience with IoT device management or network‑connected industrial/commercial equipment.
• Relevant certifications such as CompTIA A+, Network+, or equivalent.
• Familiarity with Cisco Meraki, Aruba, or similar enterprise network platforms.
• Experience in a food service, logistics, or manufacturing technology environment.
• Prior Service Desk or help desk experience in a corporate setting.

The Way You Work

You take ownership. You treat your DISH facility like it’s yours, proactively identifying potential issues before they impact operations rather than waiting for something to break. You communicate with clarity. You translate technical problems into plain language for operations, culinary, and management teams, and know how to set expectations around timelines and outcomes. You thrive under pressure. Production facilities never stop — and neither do you. You balance competing priorities calmly and make sound decisions even when the stakes are high. You’re a collaborator. You work hand‑in‑hand with facility leadership, central IT teams, and third‑party vendors, earning trust through follow‑through and consistent results. You document everything. You understand that good documentation is the backbone of reliable systems and you take pride in maintaining accurate records, runbooks, and asset inventories. You adapt quickly. Technology evolves, Wonder evolves, and so do you — embracing change, learning new tools, and bringing flexibility and enthusiasm to whatever comes next.

New Jersey: $86,500- $109,500

Wonder uses geographic‑specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate’s skills, education, training, credentials, and experience.

Benefits

The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non‑exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands. Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government’s E‑Verify program to confirm employment eligibility.

Join Our Team At Grubhub

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over hundreds of thousands of merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.