Field Operations Technician

Ledcor Construction, Inc.; Saginaw (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Ledcor Construction, Inc. is seeking a Field Operations Technician in Saginaw, Michigan. The ideal candidate will have over five years of experience in telecommunications, focusing on installation, repair, and customer service. Responsibilities include working on-site to perform installations and repairs and handling technical issues efficiently.

You will maintain Ledcor’s safety program while operating equipment in various conditions. A strong customer-focused approach is vital for success in this dynamic role. A technical diploma or degree is preferred.

Qualifications

• 5+ years of experience in telecommunications and service installation.
• Ability to work independently in a dynamic environment.
• Clear verbal and written communication skills.

Responsibilities

• Perform installation, repair, configuration, and testing of services.
• Work on-site for installation and repair of cabling and routers.
• Provide elite customer service and de-escalate concerns.

Skills

Customer service

Telecommunications experience

Technical problem-solving

Communication skills

Microsoft Office

Education

Technical diploma or degree

Job description

You are a skilled Field Operations Technician with over five years of experience working in telecommunications and utilizing your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best-in-class approach to customer service will be the foundation for success. You will perform installation, repair, configuration and testing of moves, additions, changes and disconnects (MACD) on various Nokia, Infinera, and Ciena equipment. Additionally, you will work with similar products to support customer optical, electrical, voice and data services. Lastly, you will test circuits using optical time domain reflectometers (OTDR).

As a Field Technician you will be part of a dynamic customer-focused culture that provides the opportunity to work in a self-managed work environment, by performing installations and repairs of telecommunications services.

Essential Responsibilities

• Provide an elite customer service experience to all.
• De-escalate customer concerns in a professional manner.
• Work on-site at customer locations to perform installation and repair of internet, copper and fiber cabling, rack mounted routers, and demarcation extensions.
• Identify, analyze, and provide solutions to technical issues such as install cable runs, swap out cards, install data circuits for internet connections.
• Maintain and adhere to Ledcor’s safety program with the use of all vehicles, tools, and equipment.

Qualifications

• Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling.
• A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity.
• Degree or diploma from a technical college would be preferred.
• Strong knowledge of Microsoft Office suite.
• Experience working in the field independently and thriving in a dynamic environment.
• Clear and efficient verbal and written communication skills.

Work Conditions

• On-call evening and weekend work required.
• Will be expected to travel with a company provided vehicle.
• Will be asked to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 50 pounds), working at heights and in confined spaces such as attics and crawl spaces, as well as in all types of weather conditions (that are deemed safe).

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal‑opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

All applicants must be able to show proof of eligibility to work in the United States. Ledcor participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States.