Field Operations Technician

Ledcor Group; Denver (CO); On-site; USD 52,800 - 72,600; Full time

Benefits offered by this job

Comprehensive benefits

Competitive salary

Opportunity for skill development

Job summary

Ledcor Group is looking for a skilled Field Operations Technician in Denver, Colorado, to deliver outstanding customer service in telecommunications. You will perform installations, repairs, and configurations of telecom services while ensuring adherence to safety standards.

The ideal candidate must possess over five years of experience, a technical background, and strong communication skills. This position offers a competitive salary range of $52,800 - $72,600 annually, with a comprehensive benefits package.

Qualifications

• Five plus years of experience in telecommunications and installation.
• A positive, 'can-do' attitude and customer-focused approach.
• Experience working independently in dynamic environments.

Responsibilities

• Deliver high-quality, customer-focused service.
• Resolve customer issues calmly using effective de-escalation.
• Perform onsite installation and repair of internet services.
• Diagnose technical problems and implement solutions.
• Follow safety standards and ensure proper equipment use.

Skills

Telecommunications experience

Customer service skills

Technical problem-solving

Communication skills

Education

Degree or diploma from a technical college

Tools

Microsoft Office suite

Job description

Field Operations Technician

As a skilled Field Operations Technician, you will utilize your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best‑in‑class approach to customer service will be the foundation for success. You will perform installation, repair, configuration and testing of moves, additions, changes and disconnects (MACD) on various Nokia, Infinera, and Ciena equipment. Additionally, you will work with similar products to support customer optical, electrical, voice and data services. Lastly, you will test circuits using optical time domain reflectometers (OTDR).

Essential Responsibilities

• Deliver a highquality, customerfocused service experience to every client
• Resolve customer issues calmly and professionally using effective deescalation techniques
• Perform onsite installation and repair of internet services, copper and fiber cabling, demarc extensions, and rackmounted networking equipment
• Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity
• Follow Ledcor's safety standards and ensure proper use of vehicles, tools, and equipment at all times

Qualifications

• Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling
• A positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
• Degree or diploma from a technical college would be preferred
• Strong knowledge of Microsoft Office suite
• Experience working in the field independently and thriving in a dynamic environment
• Clear and efficient verbal and written communication skills

Work Conditions

• Will be expected to travel with a company provided vehicle
• Able to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 50 pounds), working at heights and in confined spaces such as attics and crawl spaces, as well as in all types of weather conditions (that are deemed safe)

Compensation

$52,800 - $72,600 USD Annual
Site or project‑based roles may be eligible for additional pay elements. This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience, knowledge, skills, education and location.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well‑being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal‑opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

All applicants must be able to show proof of eligibility to work in the United States. Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. E-Verify is a registered trademark of the U.S. Department of Homeland Security.